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Business Profile

Boutiques

I'm That Mom Marketplace

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

This profile includes complaints for I'm That Mom Marketplace's headquarters and its corporate-owned locations. To view all corporate locations, see

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I'm That Mom Marketplace has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked multiple times for a refund for items that were not delivered to me that I purchased. The owner constantly reads messages and ignores them. I was also a vendor at one point and she refused to let me retrieve my items. I will be filing criminal charges.

    • Initial Complaint

      Date:03/03/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ***2023 I purchased a ******* *** from I’m That Mom. I received my cup in the mail and the lid was broken. I have emailed a picture of the broken lid and still no response. I paid $50.25 for this cup. I either want my cup fixed or my money back! This is the 3rd problem I have had with this company!

    • Initial Complaint

      Date:02/08/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've ordered from this company multiple times and never had a problem. However, I've ordered several outfits and yet to receive them and its been so long now that they will no longer fit my customers children. I've reached out but have yet to hear back. Its $90 dollars and 3 outfits.

    • Initial Complaint

      Date:01/09/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a **** **** overall set on the ****** ** ********** ***** I waited for the package to arrive and I never received it. I emailed the address provided on the Shop app and never received a response. I then went on Facebook and found them. So I emailed that address thinking they might have changed it. Still no response, so I reached out on ******** ********* and still have not received a response. I paid $23.95 for the outfit and I really would like it. But honestly at this point I don’t want to give my business to a company that doesn’t value their customers.

    I'm That Mom Marketplace is NOT a BBB Accredited Business.

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