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Business Profile

Lighting Equipment

Southern Lite Led

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lighting Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a light bar package from this company. The light bar was shipped defective. 2 of the 4 lights on one pod is not operational. The initial interaction with Nelson ***** during the beginning of the warranty process was helpful. He instructed me to troubleshoot the issue before sending back the item to ensure there is an issue with the light and not the power source. I had the lights professionally installed by a reputable and certified boat mechanic who specializes in marine electronics/wiring. I completed the troubleshooting process by bringing the boat back up to the shop and recording a video. The issue is not a power issue and the light was in fact shipped with issues.

    I have contacted the warranty email (Nelson) with documentation that the powersource is not an issue. I requested that we move forward with the warranty process and asked them to pay for the reinstallation costs associated with the mechanic's time. The mechanic stated it would be 1 to 2 hours shop time. His rate is $160 dollars per hour.

    I would not incur this cost if the light was operational. I sent an email on ******* **** and another on ******* ****. Both with no response or no out of office message. I fear this company is ignoring this issue to avoid dealing with the warranty.

    Business Response

    Date: 02/20/2025

    We want to sincerely apologize for the misunderstanding. We have reviewed this warranty claim and realize that there was an issue with emails.  We would like to replace the light, sending customer a return label for his current product, and refund the customer for the $320 for reinstallation.  We have called and left the customer a message in an effort to resolve this issue.  We always try, and will continue to always try, to do the very best for our customers. We are happy to discuss the situation and resolve the issue with the customer.   His claim is at the top of our manager's list and we will continue to watch for a response.  

    Customer Answer

    Date: 02/20/2025



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *****

Southern Lite Led is NOT a BBB Accredited Business.

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