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Business Profile

Mailing Services

UPS Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased UPS shipping through ********** for 2 separate but identical packages going to same address. Package size was 8"x8"x84"L with a declared weight of 90lbs on each. UPS tracking numbers are *****XXXXXXXXXXXXX and *****XXXXXXXXXXXXX. The declared shipping cost was $78 each but ups actually charged $1,146.00 for each package. The audited weight we received from ups was 90lbs each which is what is on labels but UPS representative from call claims that each package had a weight of 155lbs to justify the additional $2136 in charges. Packages contained **** **** posts that have been shipped 1000's of times with an average weight of 60-70lbs each. We add a 20lb buffer to avoid bad behavior like this. When we contacted UPS we spoke to a leadership representative that explained unless we have pictures of the packages and their weights they would not even be able to consider refunding the thousands of dollars in additional charges. This is a completely ridiculous burden on large shippers as it is simply not possible to picture and store pictures of each package on a scale when shipping hundreds of items per month. The packages combined weight could very well be 155lbs but it is provably impossible for a piece of **** **** this size to weigh 155lbs each and as a manufacture we have shipped 1000's of identical packages with an average weight of 70lbs and never exceeding 90lbs. The only plausible explanation is a combined weight of 155lbs to the same address at the same time but in separate packages with separately billed labels and therefore should not have weighed together to justify over $2000 in extra charges. We understand the shipper of record on these is ********** but we are the shipper and are seeking the additional charges for these packages to be refunded or evidence of them weighing this amount. Due the large dollar amount of these charges we are requesting contact from UPS to resolve or intend to pursue damages as a result of such a large loss.

    Business Response

    Date: 09/19/2022

    Business Response /* (1000, 8, 2022/08/26) */ We apologize for not reaching earlier about the matter, but unfortunately our store is not responsible for any ****** pre-paid return labels. We are individually own franchise, I have reviewed the tracking numbers of such packages and unfortunately its not under our UPS account which means that we can not do anything in regards to your issue with UPS. My best bet would be to contact UPS directly at X-XXX-XXX-XXXX. We apologize for any inconveniencehttps://maconweb.ebindr.com/report/merge/pubpreview.htm?cid=67076233&NOASK#

UPS Store is NOT a BBB Accredited Business.

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