Complaints

This profile includes complaints for Two Men and a Truck's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Two Men and a Truck has 2 locations, listed below.

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  Two Men and a Truck

  325 Lee Road 672 Auburn, AL 36832-9012

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  Two Men and a Truck

  1975 Mall Blvd STE 104 Auburn, AL 36830-1836

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Two Men and a Truck to move us from ********* **, had the individual come out to assess our home and determine cost of move. He saw the jacuzzi we had and said ok. The movers show 5/16/2024 to move us and we are told they cannot move jacuzzi’s. My husband talked to the supervisor who left it up to the movers who voiced they didn’t feel comfortable moving it. My husband asked to speak to his boss and he was told he was not there but would call him back. Our move is now postponed until we can have another mover come inspect our house and can determine when they can move us. Our house going on the market and now this is postponed. The whole ordeal is costing us money now. Two Men and a Truck Movers need to do a better job of informing their customers up front on things that cannot be moved. My husband talked to individuals with this company 3 times and nobody mentioned that they could not move jacuzzi tubs. We are in our 60’s and can’t move this. One of the movers said that the msn that came out and inspected our house had had issues with not telling customers upfront that they don’t move jacuzzi tubs. We are very frustrated over this entire situation which has really delayed our move and putting our home on the market to sell it. We deserve an explanation as to why this happened and why we were not offered a moving team that did feel comfortable moving a jacuzzi tub.

  Business Response

  Date: 05/21/2024

  Customer had our in-home estimator come out to provide him with a moving estimate.  During that visit our estimate informed customer that we do not move hot tubs. When estimator sent in his information to compile the estimate, he informed the office that customer has a hot tub but we do not move those.

  Upon our crews arrival the day of the move customer showed the crew that he had a hot tub to move. The crew contacted our office about the item and the office reached out to the customer. The General Manager spoke with customer and told him that he would speak with the crew to see if it is something we can move.  Upon speaking with the crew about the hot tub it was determined that we would not be able to move it. I apologized to the customer and explained to him our policy regarding hot tubs. Customer stated that if we did not move it that he would cancel the entire move. I again apologized to customer, and he said to pull the crew he would not be using our services.