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Business Profile

Student Housing

Auburn Ventures

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Midtown has failed to return my deposit for an apartment that I leased for my daughter (*****). My daughter and I have attempted to resolve this issue however due to their poor communication the issues has yet to be resolved. My daughter lived at this apartment complex since 7/2020. Initially she lived at ******************************************. My husband and I paid $870 deposit to lease this apartment. She moved to another unit ******************************** and we requested the deposit back at that time. However, my daughter was informed the $870 deposit would be transferred to her new apartment and there was no need to pay another deposit. My daughter moved out of ***************************** and we have yet to receive our deposit back. The only form of communication my daughter has received is via email, which Midtown staff rarely checks. I have attempted to contact Midtown, however no one answers the phone nor do they have an answering service. I have attempted to send an email expecting a response, however no one has responded to my email that was sent a week ago. I have no other way to reach leasing office because this complex doesn't make it easy to contact them. We have receipts to show deposit was never applied to first month rent at second apartment *********************. Therefore, $870 deposit is owed back to us. This business has not tried to resolve the issue. My next step is to take legal action. This company may be under the name of Auburn Ventures XXX-XXX-XXXX.

Auburn Ventures is NOT a BBB Accredited Business.

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