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Business Profile

Used Car Dealers

Gulf Coast Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Gulf Coast Motors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gulf Coast Motors has 2 locations, listed below.

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    • Gulf Coast Motors

      2001 S US Highway 31 Bay Minette, AL 36507-2600

    • Gulf Coast Motors

      PO Box 896 Bay Minette, AL 36507-0896

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a $2,500 down payment on a 2014 **** explorer I was supposed to have a ****************************************************************************************** the morning on the 10th day, I had plans to go pay the monthly payment that morning but when I went outside to leave and go pay it my vehicle wasn't there, I called and they said I wouldn't be able to make the monthly payment to get the vehicle back that I would have to pay the full payoff amount which I don't understand considering it wasn't even the end of the 10 day grace ****** they supposedly give. I contacted them and asked about coming to get my belongings because I can't pay the full payoff amount if I could I would've done that to begin with. The woman I spoke with said they would be there until 5 for me to come get my belongings and I got there at 4:45 and no one was there I have messaged the owner and his wife on ******** trying to get someone up there so I could get my belongings and no response. I'm a single mother trying my best to get back on my feet and this vehicle was my transportation to and from work drs appointments ECT. I have $625 my childs car seat multiple cards and other belongings in the vehicle

      Business Response

      Date: 04/05/2024

      The car was repossessed on 4/3/24 for a first payment default, payment was due on 3/23/24. We also received notice of insurance cancellation effective 3/21/24 so, from 3/21/24-4/3/24 the car was being driven without insurance. As far as a 10 day ***** period there isn't one, once a car is repossessed we require the payoff. We're open 8:00-5:00 Monday-Friday, I hate we had already closed when she came but she is welcome to get her belongings anytime during normal business hours. 

       

       

    Gulf Coast Motors is NOT a BBB Accredited Business.

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