Complaints

This profile includes complaints for Aardwolf Termite & Pest Control Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aardwolf Termite & Pest Control Inc has 2 locations, listed below.

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  Aardwolf Termite & Pest Control Inc

  3442 Warrior River Rd STE 106 Bessemer, AL 35023-1035

  
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  Aardwolf Termite & Pest Control Inc

  PO Box 369 Pell City, AL 35125-0369

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Case *****pe in the door of the crawl-pace, causing it to be unable to drain. When I asked them to splice the dehumidifier drain into my AC drainage pipe, they decided to cut a hole in my crawl-space door without even asking for permission. Also, they did not arrange the dehumidifier drainage with a P-trap as the manual stipulates. When asked about this, the employee argued with me, stating that it was not necessary, despite what the manual says. They left a large hole in the encapsulation, allowing copious amounts of water to accumulate and sit in the crawlspace with nowhere to go after the first time it rained. They told me it was normal and that the water would just evaporate. Then, their employee called to tell me that it was not water after all, and that when he came to install the sump pump, he saw a stain on the wood and decided to spray chemicals over the entire right side of the crawlspace to get rid of it. The owner said hed come take a look at the water, which he never did.

  

  Business Response

  Date: 09/26/2023

  Hi, *************** to the abovementioned complaint.  Concerning this situation, it is my opinion that there was a miscommunication between the agent, buyer and our company as to what services were to be provided.  The contract and all contact information was in the agent's name.  Our company went out on 09/25/2023 at 2:30 p.m.  The customer had made changes to the dehumidifier, raising it up, attaching it to the ** condensation line.  Customer was informed that the manufacturer does not recommend this.  There were a couple of spots of the encapsulation that needed retaping, which we did.  At that time, it was explained to the customer that the encapsulation and fungus treatment had a one-year warranty.  The moisture reading in the area was 12-16%, whereas it was 30% before the work was done, indicating that the work performed is doing what it is designed to do.  At this time the customer has been satisfied.  If further assistance is needed, please contact me.  Additional documentation is available if needed.