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Business Profile

Ambulance Services

Lifeguard Ambulance Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ambulance Services.

Complaints

This profile includes complaints for Lifeguard Ambulance Service, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lifeguard Ambulance Service, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are balance billing me for an ambulance ride taken by my wife. My insurance has already paid them. They are now going after the remainder. This is one of the last places in ******* where this terrible practice is still happening. They also charged $86.00 to place an o2 monitor on her finger. They will not offer a reasonable pay-in-full settlement after I have already paid my co-pay and the $1,400.00 a month we pay monthly for insurance.

    • Initial Complaint

      Date:06/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was double charged for an ambulance ride with LifeGuard Ambulence Service that I had to take on 3-21-2024. I was on the phone with ******** today for an hour. They determined that I had been double-billed. I also went to the Better Business Bureau website and looked up LifeGuard Ambulance Service. They have a D+ Rating. I called the LifeGuard main number which is in *****, twice. After waiting on the line both times I was disconnected. That's when I called the LifeGuard Ambulance Service in Macomb. The gentleman told me to call them at their main number where I was already disconnected twice. I asked to speak to his supervisor and then he disconnected me. ******** reported to me this morning, that they paid LifeGuard Ambulance ******** for a 16 mile drive from my house to the hospital. I am receiving a bill from LifeGuard now for ******** with a provider adjustment of ******** leaving a total due which they say I am responsible for, in the amount of ******.

    • Initial Complaint

      Date:01/17/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The *** , *****, covering ****************** was rude to my son and our family. She refused to take him to the hospital we requested, said we would pay out of pocket, would not let me go in the ambulance with him as he is mentally delayed. Said I could look up the policy but shes no ones *****! She was mean to my son in the ambulance.

    • Initial Complaint

      Date:12/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the company and they took off $150 off the ambassador bill after arguing with them for well over an hour.
      I talked to two people before I demanded a supervisor. All three people did not speak English well nor understand English either!
      My issue has been resolved and I pray we never have to deal with this company again!
      Thank y'all for your help!!
      Sincerely,
      *******************
      that they needed except a reference number. I had to call my insurance back, got the reference number and then called Lifeguard back to give them this. This is when I was told they would put our bill on hold. Yet the continued harassment!

    • Initial Complaint

      Date:10/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20745215

      I am rejecting this response because: I am very disappointed with the response. The point I am trying to make is how does the patient know in advance that the provider does not participate and they (the patient) will be stuck with a huge bill? I had no control over who provided the service and I did not agree to pay anything above what my insurance allowed and paid. How is this ethical? I was offered a 10% discount but that still has me owing more than the insurance allowed and paid.  The standard response is to refer me back to my health insurance. I have tried to contact your ***************** several times and no response. 

      Sincerely,

      ***********************

      Business Response

      Date: 10/27/2023

      October 27, 2023

      Better Business Bureau
      **********************************br>Ste **************************************-4030                                                  


      RE:       Ambulance Transport
                  BBB Case Number:      20745215


      Dear Better Business Bureau:

      Thank you for taking the time to contact our office with the consumers concerns.  American Medical Response (AMR) values our customers and strives to provide quality service.  Many processes are in place to ensure compliance with all regulatory requirements.

      Our office has thoroughly reviewed the consumers concerns. Many patients come in contact with Emergency Medical Services because of friends, family, bystanders, or law enforcement officials.  AMR was dispatched to transport the patient based on her condition.  Please be assured that our crews are trained to follow all local Emergency Medical Services procedures and protocols.   Unfortunately,AMR is not contracted with the consumers insurance carrier in the area services were rendered.  As a result, the claim was processed based on non-contractual benefits and the consumer is responsible for any unpaid balance.  We suggest the consumer contact her insurance carrier for an appeal, if she feels a larger portion should be covered.

      To help our patients in these scenarios, we offer discounts where allowed by law, Interest free payment plans, and offer our ****************** Program to those most in need. Payment plans can be set-up directly by logging into your account at pay.amr.net.

      For more information on available discounts or our ****************** Program. Please contact our customer ********************** department at **************.

      Sincerely,

      ************
      Patient Advocate
      American Medical Response

    • Initial Complaint

      Date:05/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because:

      it still makes no sense to me that you would send my account to collections in March after having received a payment in January. These payments were sent by a family member while I was still ill and unable to walk, much less check my mail. As far as texts, I don't know how to access my texts. If my phone number is associated with the account, why were no phone calls made prior to sending my account to collections? And why send it to collections in March after having missed only one payment in February? 

      And no, your phone numbers don't work. I called all of them and none of them even rang.


      Sincerely,



      ********* ********

      yment from me? My daughter brought me to the BBB website so I could speak on this… I have always made sure my bills were paid, and at 68 and after a traumatizing injury, having something sent to collections is just salt in the wound. This needs to be fixed. This is poor business practice.

      Business Response

      Date: 05/25/2023

      I reviewed this trip (***************) and found Medicare
      paid in October and noted a Co-insurance amount of $232.26.   In
      November, aside from the printed bills mailed to the pt, we also sent a text
      message.  The pt mailed us 2 separate personal checks for $25 each in Dec
      and Jan.    The account was sent to collections in March for a
      total of $184.26.  I’m not able to see the phone #s referenced on the
      complaint to verify if they are accurate however.  

       

      Please see the below for details related to the account and
      billing. The pt billing process followed our standard process.

      The customer was sent 4 paper bills via mail and 1 text
      message over the course of 4 months. The phone numbers provided on the billing
      statement were active and accurate.
      Here is a what the 2nd page of the paper
      bill that was sent to the customer on 4 occasions over the course of 4 months.
      One billing per month.

      Ways to pay:

      Online - pay.amr.net

      Phone - Toll Free 24/7 - ************

      Mail - Mail check or money order with this part of the bill to the address on the reverse side.  Do not send cash.

      Need Help - Call our team toll free Mont to Fri 9am to 8pm EST ************


      Patient Address:
      ** *** *** ******** ** *****

      Billing statement timeline to address:
      11/12/22
      Text notification sent
      and Paper bill mailed
      12/12/22
      Paper bill mailed
      1/12/23
      Paper bill mailed
      2/11/23
      Paper bill mailed
      3/20/23
      Billing sent to
      collections

      Please let us know if there is anything further we may be
      able to assist with.

      Business Response

      Date: 06/01/2023

      We will pull this trip back from Collections and have one of our PT Advocates reach out to the consumer to discuss a payment arrangement.

    Lifeguard Ambulance Service, LLC is NOT a BBB Accredited Business.

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