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Business Profile

Animal Shelter

The Greater Birmingham Humane Society, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Shelter.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No transaction. Can't get Greater Birmingham Humane Society to acknowledge my emails or calls.Have an abandoned dog that is difficult to handle. I am 68 years old. I have no place to keep it that wouldn't be neglectful to the dog. If these organizations are not willing to help, then they need to close up shop.

    Business Response

    Date: 06/29/2023

    To whom it may concern, 

    The complainant sent an email to our Director of Outreach and Education on Thursday, June 15, 2023, at 4:22 PM, stating that she had left two voicemails regarding her dog that she was struggling with. She stated in the email that she had "been knocked down twice. I have been bitten, chewed on & jumped on" and that she was scared of the dog. In the email, she also mentioned that she had reached out to her veterinarian to euthanize the dog, but they would not. It was also stated that she called her local animal control and 911, but nothing was done. 

    The Director of Outreach and Education responded to this email on Thursday, June 15, 2023, at 4:26 PM. In this email, an apology was made for the delay in calling back the complainant. We notified her that we were understaffed and were answering calls as quickly as possible. The complainant was asked what happened when 911 was called, and then we offered end-of-life services with an owner surrender request. It was also stated that the phone number that she called was not an emergency line and was used as a message/voicemail line. 

    The complainant responded on Friday, June 16, 2023, at 4:12 AM, saying that all the dog needed was a new home. She informed us that 911 did not do anything and "They can't do anything unless the dog attacks me or kills me." She then expressed her dissatisfaction with our organization and asked about the employment status of a particular individual. 


    The Director of Outreach and Education responded to this email on Friday, June 16, 2023, at 7:37 AM. We once again apologized to the complainant that she was not satisfied with our response and service. We also said that we could not confirm the employment status of the person she asked about and did not recognize the name she provided.

    That was the last email that was exchanged between the complainant and our organization. We are happy to share these emails with BBB if needed. Our mission is to promote the humane treatment of people and animals through education, advocacy, and services, and we are sorry to hear that this individual was not satisfied with the situation.  

The Greater Birmingham Humane Society, Inc. is NOT a BBB Accredited Business.

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