We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Brown Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car has been in this shop since May. I was told initially it would be fixed within a month. It is almost 5 months later and they haven't made much of any progress. When I call they intentionally won't answer my phone calls and when I call from my wife's number I was told I was annoying and shouldn't call so often. However the only reason I call is because when I'm told they will call me back they never do. The owner has threatened on multiple occasions to give me my car with no refund just for me calling and trying to figure out this repair. Cussing a customer and belittling them is not ok. And being threatened to not have my car fixed with no refund seems like it's breaking the law in some manner. It's not ok for a business to take this much money from me and then treat me this way and also not fix my car in a timely manner. It's been 5 months with no end in sight. I was told they could fix it now it seems like they can't or won't and I'm down $8300

  • Initial Complaint

    Date:01/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/26/22 I took my 2007 Dodge Sprinter to this provider and requested an itemized list of items that needed to be fixed and the price it would take for them to repair it. The representative gave me an initial estimate of $2,648.36 which was for a multitude of items. The representative also stated that I would have to pay $1,200.00 as a deposit in order him to order the parts. This amount was paid for by my wife and we agreed to have the Front end bearings with front end alignment, degrease the engine in order to determine where it was leaking from, change cabin air filter, brake flush, and power steering flush. The balance owed was $1,448.36. This amount was to be paid when picking up the vehicle. On 01/18/23 we received a call from the provider stating that the van was ready to be picked he advised that the price had gone up. We questioned why the price had changed and was told that they had to replace a wheel speed sensor and that was an additional cost. We questioned why they went ahead and fixed the item without contacting us to make us aware of the issue and also to give us the chance to either give approval for them to fix the item or to ask that they not fix the item. The price to get the van at this point was $1,790.86. This is a difference of $342.50. The representative stated that he was sorry that no one called us to let us know, but the work had been completed so we had to pay what they stated was owed. We were forced to pay the price because if we had left the van there, we would have incurred storage fees. We have called multiple times and requested to speak with the owner, and was always told that he was not there or that he was unavailable. I am requesting a refund of the $342.50 which is the amount that we did not agree to pay.It is unprofessional for them to just be able to charge us whatever they want. This was my work van and they knew that I would have no other choice but to pay whatever price they gave me so that I would be able to regain use of my vehicle for work.

Brown Automotive is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.