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Business Profile

Beverage Distributors

Keen Commercial LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beverage Distributors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    International trade procurement, signed a contract on June 4th, informed that the payment account was under annual review by the bank, used on June 24th: ***************, a supplier company, signed a contract, paid a 50% advance payment of $3059.28, transportation fee of $591, informed that the goods would be delivered to the designated warehouse by July 11th at the latest, and then delayed to their warehouse by July 14th. Today, ******** did not reply on July 16th, and all contract chat records and payment records were saved. We now request that this company has engaged in international trade fraud and must refund our company the full amount of the goods through the original payment method. We need any chat records and contract payments to be provided. Thank you ***********************************

  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2350 .That has been pick up on the 06/10/2025. Wich as of right now never been delivered and they stop answering since last Friday. I wich I came here to look at the reviews. They're not a real business because the way of payment are asking other single ppl favor to receive zelle payment for them. I have been sick i wasn't able to complete the payment and they provide me this info. Until yesterday i tried to call the number on the receipt the guy was crying shaking he didn't about that . Im not the first ****** that calls him about money please don't call the cops on him. They're just professional scammer Once they take your money no longer answering the calls. I have been talking since March 2025 now June I finally placed the order they disappeared. All started when I start to ask for my full payment detail and the manifest of the load and the driver info. They claim it was Friday night it's weekend they couldn't contact the company as of right now no info. No manifest. Just lost 2350. Please ppl do a better research because this ones has everything every paper works but do not engage in business with them

  • Initial Complaint

    Date:05/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: 05/12/2024 Reason: Seller engages in fraudulent sales practices, inducing orders.I ordered three pallets of ****** coffee from the seller, confirming multiple times that they would provide free delivery. However, after the shipment, I received a notification from the shipping company requesting payment. I immediately contacted the seller to inquire about this, and they responded that it was a mistake by one of the employee, **** and that they would not provide free delivery, asking us to bear the shipping costs. Our payment was $5940, but the shipping cost was over $4000, and this was not communicated to us beforehand. In the end, we refused to accept the delivery, but the seller is insisting that we bear the return costs for the canceled order. We believe this is the seller's fault, and they should bear the return costs. We demand that the seller refund the full $5940 to us.

Keen Commercial LLC is NOT a BBB Accredited Business.

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