Complaints

This profile includes complaints for Nathan and Nathan, PC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nathan and Nathan, PC

  2215 1st Ave S Birmingham, AL 35233-2330

  
• 

  Nathan and Nathan, PC

  PO Box 1715 Birmingham, AL 35201-1715

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a settlement offer, *** decided to pay it now that *** saved up the money, but the website is so unclear. Doesnt show the account balance just wants a payment. I didnt know if they would take the payment or not, so I duplicated it on mistake. Ive called and talked to two separate agents and its been nothing each time. All they tell me is they have to speak to operations, I asked for another number so I can get it sorted through them and not have a middle man, but they will not allow me to do that. No one can apparently tell me if they are going to take my payment twice and put me in the negatives or not. Such an unorganized system, I feel others should be able to talk to someone in billing other then being told im sending an email to operations, call back later for an update.

  

  Business Response

  Date: 04/28/2025

  This law firm is not the attorneys for this complainant but represents the opposing party in a civil judgment matter in the Small Claims Court of **************, ********  However, the firm apologizes to the consumer for any difficulties she may have experienced submitting her settlement payment to our office via our web payment portal.  However, the online payment portal is provided as a courtesy only and such is maintained by a third party vendor.  That being said, when the consumer called and advised our telephone representatives that she had mistakenly scheduled a double payment, they advised her correctly. Our telephone representatives do not have access to firm accounting or the online portal, and they correctly advised the consumer that they could convey the message or request to remove or stop any duplicate to the operations and account department.  That message was promptly and properly conveyed and the operations department had the duplicate payment removed or stopped as requested.  As of this date, only one payment has been processed, which has posted and is acknowledged and upon confirmation of clearance, the file will close out and the civil judgment will be satisfied with the trial court.  Should the consumer have any further questions, she may reach out to our General Counsel and Alabama Managing Attorney, J. **** *****, III, at **************.

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you:)
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This "lawfirm" has purchased a debt and have sued in a small claims court without ever having me personally served with a statement of claim, upon receiving the default judgement against me I called to discuss the account. The gentleman on the phone was so rude and nasty, and refused to give me any information about what they were suing for, amount owed, or what I needed to do to resolve the situation. They have mostly 1 star reviews on ****** with people having similar issues. I've also reported them to the ********************* due to their blatantly lack of communication as well as their legal malpractice. No way the "lawyers" responsible for this firm should be allowed to practice law.

  

  Business Response

  Date: 03/05/2025

  This firm does not represent any client by the name of ******* ***** and has no attorney-client relationship with any such client, and this law firm does not purchase or own any debts.  Also, unfortunately, we are unable to locate a file in our open adversary litigation inventory in the given name of this complainant, ******* *****.  Also, a name search of the Alabama online judicial database has failed to turn up a case with that named defendant.  As a result, we are unable to locate a litigation file for this named individual so as to be able to respond substantively.  Should she possible have a former or different name, or a case number and venue for us to try to locate by cross-reference, or even happen to have our internal file number, we will again try to locate the file and response substantively.  But as of this moment, we are unable to locate a litigation file in our inventory or in the court system under the name ******* *****.  Should the complainant wish to reach out to us directly and provide more information, she may reach our General Counsel and Alabama Managing Attorney, J. **** *****, III, at ************************.  

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 23020420
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ************************************************ P.C., a collection agency, due to their refusal to provide reasonable settlement offers to myself and their lack of transparency in handling my debt-related inquiries. It is also clear others have had the same issues as you can verify with their generic and lack luster BBB responses. This complaint will also be filed with the ******************************** and the ****. Key ***************** Legal Ethics Violations:Lack of Good Faith *********** (Alabama Rule 4.1 - Truthfulness in Statements to Others)If they refuse reasonable offers without any justification, they may be acting in bad faith, misleading consumers about their options or falsely implying they have no flexibility.Failure to Offer Reasonable Settlement Terms I have made multiple good-faith attempts to negotiate a fair settlement, but ************************************************ P.C. has either refused to provide any reasonable offer or insisted on unworkable terms.Lack of Documentation I requested written proof of how they calculated their settlement amounts, but they have failed to provide clear, itemized documentation.Given their unwillingness to negotiate in good faith, I believe they are acting in a manner that is unfair and inconsistent with standard debt collection practices. Desired Resolution:I am requesting that ************************************************ P.C.:-Provide a reasonable settlement offer that aligns with standard industry practices or allow a conversation with someone that has some sort of authority and common sense.-Clearly document how they arrived at their settlement figures.Improve their responsiveness and communication regarding settlement discussions.

  

  Business Response

  Date: 03/05/2025

  Nathan & Nathan, P.C. is a law firm and not a collection agency.  The complainant is not a customer or client of this law firm, but is the opposing party in an active civil litigation matter in which this law firm represents the opposing party.  Therefore, this firm objects to this submission via the BBB as being related to a legal matter.  That being said, this firm and the consumer have entered into an amicable settlement of the legal action since the submission of this complaint. Should the consumer have any questions, he may reach out to our General Counsel and Alabama Managing Attorney, J. **** *****, III, at ************, direct extension 230. 

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:03/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a written agreement at the courthouse for this business with. I have proof of payments paid in accordance to that agreement. Now, when I went to make a payment, the website show I do not have a balance to make a payment towards. Instead, I have to agree to an installment plan. I was able to make a payment but I do not trust these people to renege on the agreement I made with their lawyer. My payments have followed the agreement perfectly. I have other debts I am repaying, I will not be able to make larger payments until others are paid. Nathan and Nathan is not the center of the universe they think they are.

  

  Business Response

  Date: 03/21/2024

  As stated by the consumer, this matter involves a civil legal action in which this firm are the attorneys of record for the Plaintiff creditor.  We acknowledge that a settlement and repayment agreement was entered into in court with the consumer and that such is noted on our file, and that she is paying as previously agreed.  We apologize for any inconvenience that the consumer has had using our online payment portal, although such is not structured to be able to provide a balance, and any reflection of $0.00 is in the proposed payment field before a payment amount is populated.  A firm manager attempted to reach out to the consumer last Friday, 03/15/24, but was unable to leave a message or speak with the consumer.  Should the consumer wish to speak with our ********* Managing Attorney, **************, she may be reached toll-free at **************, direct ext. 140, or our ************** Manager, **************, at ext. 208. 

• Initial Complaint

  Date:03/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never answers calls or emails. Sending messages almost everyday, all I need is the direct contact information. Never was sent a settlement later till recently and trying my hardest to get in contact.

  Customer Answer

  Date: 03/12/2024

  Nathan and Nathan phone number *************

  email:********************************************************

  

  Business Response

  Date: 04/04/2024

  This complaint involves an active legal matter originating in the Magistrate ***** of Jefferson County, Georgia, in which this law firm acts as attorneys of record for the Plaintiff in the case, and the complainant is the named Defendant. However, we apologize to ****************** for any difficulties he may have experienced reaching this firm or speaking with someone to address any pending legal matter.  A review of our file indicates that ****************** has spoken with a representative of our firm on March 15, and again on March 21, both since the original filing of this complaint, and all necessary pleadings have been prepared and filed with the court by our ******* attorneys.  If the complainant is still in need of further assistance, he may reach out to our ******* Managing Attorney, *********************, at ************, direct extension 116, our Director of Special Litigation, ***********************, at ext. 210, or our ************** Manager, **************, at ext. 208.

• Initial Complaint

  Date:03/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for with this debt with Nathan and Nathan/Discover Bank. I do not have a contract with Nathan and Nathan/Discover Bank. They did not provide me an original contract as I requested

  

  Business Response

  Date: 03/04/2024

  This matter is not appropriate for BBB involvement as it is a legal matter.  This matter involves a state court civil judgment and Nathan & Nathan are the attorney for the judgment Plaintiff.  The judgment is the basis of the debt, and this firm does no credit reporting for any firm client.  This matter is due to be declined for publication or consideration by the BBB as it involves a legal matter.