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Business Profile

Construction Equipment

Birmingham Performance Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/23/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 7th, I reached out to Birmingham Performance Motors for an estimate to install performance parts on my 2019 Camaro with only 68k miles. The agreed estimate was $2,200. I dropped off the car on September 3rd and picked it up on September 18th. The final bill was $4,710, and the car had been given a street tune instead of the agreed dyno tune. ******* ******, my primary contact, mentioned the car had occasional starting issues but said it was okay to drive.Over the next few days, I noticed problems: rough driving, erratic idling, and a persistent vibration likely linked to the exhaust installation. A body shop later found a missing s**** in the *** sensor, which could cause unmetered air, potentially leading to engine issues such as failed lifters I got autozone to scan the engine and revealed 26 trouble codes, which should have been addressed during the tune.I reported these concerns on September 27th, returned the car on September 30th, and was told it was resolved by October 3rd. However, starting problems persisted. On October 4th, during a drive to a charity car event show only 30 miles away. On the way back home the engine began knocking. I returned the car to the shop on October 7th, they diagnosed it and it was the left bank lifters gone bad they proposed repair scenarios ranging from $2,400 to $14,900, with overlapping labor charges. They offered a 20% labor discount, but the estimates were significantly higher than other local shops.Despite regular maintenance and use of premium fuel, the shop refused to take responsibility, suggesting the car was destined to develop issues. Communication was minimal unless initiated by me, and I have documentation to support my claims. I am seeking a full refund of $4,710 or for the shop to cover necessary repairs at a dealership of my choice, as I no longer trust them to work on my car. The shop admitted to me multiple mistakes they made during one of the many attempts we made to resolve the issue fairly.

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