We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

America's First Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for America's First Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

America's First Federal Credit Union has 21 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive filed for an auto loan with Americas first. Unfortuantley, *********************** has dropped the ball numerous times either by no response or the emails going to my spam. The last email requested another loan pay off letter which I had faxed, and I had no response for over a week from her. She is very poor at following up. I requested a different agent or supervisor, I havent heard from them. Very poor business and the worst loan process Ive ever experienced.

      Business Response

      Date: 02/10/2023

      Thank you for your candid remarks. Due to privacy restrictions imposed on financial institutions, we cannot discuss account related matters using this channel. A credit union representative will contact the consumer directly once we complete our investigation.

    • Initial Complaint

      Date:11/17/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I last used the account March of 2021 after I deposited money into the account so it would not be overdrawn . I told the lady I spoke with that I wanted to close my account, she verified it would be . After over 1 year later I got 2 letters stating I was overdrawn , no way if my account was closed. I went into my branch to learn that indeed my account was not closed and my covid stimulus check was deposited in it and I was under the influence I would receive a paper check from its. There was ******** deposited I had no clue and now I'm being told that the transactions from March 2021 till Aug 2022 that I have no idea who or what they are or were for or who to , they can only get ****** back and they did not even try to refund me for over 1 yr of service fees and I didn't use them ... I had no idea my account was open due to the lady telling me she closed it ... I would like to get my money back in the account , for them to make right on their employer lying to me ..

      Business Response

      Date: 11/17/2022

      Thank you for your candid remarks. Due to privacy restrictions imposed on financial institutions, we cannot discuss account related matters using this channel A credit union representative will contact the consumer directly once we complete our investigation.

    America's First Federal Credit Union is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.