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Business Profile

Credit Union

APCO Employees Credit Union
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for APCO Employees Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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APCO Employees Credit Union has 20 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/24/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently address errors on my credit report caused by the disclosure of my personal information to credit bureaus, leading to significant financial and emotional distress.Under 15 USC 1681 Section 602, I have the right to financial privacy and expect my information to remain confidential.Additionally, per 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot share account details without my explicit consent, which I have not provided.The inaccuracies associated with APCO ECU have harmed my financial standing and need immediate correction.It is also important to comply with 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under certain conditions.For your reference, my account details are:Account Number: ********************I request an urgent review of my account, prompt correction of the credit report errors, and strict adherence to federal laws regarding my information.Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.Sincerely,***********************

      Business Response

      Date: 08/07/2024

      After reviewing the information presented in the complaint, APCO Employees Credit Union maintains compliance with all State and Federal Laws applicable to its operations. Due to various laws governing this matter, we cannot address the specifics of the Consumer's remarks in this forum, however we are always happy to address any concerns properly presented to us by any of our members. Any specific information properly presented to us will be investigated promptly. We encourage **************** to present specifics of any concerns in accordance with the provisions of the account documents and associated agreements in accordance with the Laws and Regulations governing the specific issue. Based on the present information provided, APCO Employees Credit Union does not find any errors which need to be addressed.

    APCO Employees Credit Union is BBB Accredited.

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