We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Document Shredding

Iron Mountain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Document Shredding.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Rick S

    Date: 03/14/2024

    I have just completed a terrible process of closing our account with ********************** and wanted to give a heads up to others. 1. We stored files with Iron Mountain for 15 years. 2. They doubled the price for storage in 2 years so I called to end service.3. It took many many calls, emails, form October 2023 to March 2024 to get resolutions. 4. During this process, they tried to charge me for 1.5 years of storage just to end my account. 5. During this process, I had to engage with multiple people and many were foreign so I could not speak to them directly but got overnight emails. 6. The process still cost me 2 months of storage and a large fee to dispose of my files and have 35 boxes delivered to my company. 7. Do not do business with this company!

Iron Mountain is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.