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Business Profile

Dry Cleaners

Deluxe Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Deluxe Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Deluxe Cleaners has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/13/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off my dry cleaning at the Deluxe Cleaners (**** ****************************, ****** ** *****) on Monday October 23, 2023 in a green Deluxe Cleaners bag which had my name and a bar code on it. The clothes included 2 pairs of navy blue dress pants, 1 pair of black dress pants, one pink dress, and 1 black and white dress. The worth of the clothes would be approximately $500. The woman who took the clothes did not ask for my name or phone number and said this was not needed since this information was linked to the bar code and my name already on the bag tag. She did not give me a ticket or receipt for my drop off, which was different from usual.Generally the clothing is dropped off and returned by a Deluxe Cleaners bag on the following Friday, so the clothing should have arrived at my house on Oct 27, 2023. The clothing never came. I waited another week, and the clothing still had not arrived November 3, 2023. I contacted the cleaners on November 6th and they said that they had no record that I had ever dropped off any clothes. No one had scanned the bar code on the bag and no items had been entered in under my name or phone number. There was some effort to find the clothes. However, despite multiple phone calls and in person visits to the store the team has not found the clothes nor continued to look for them and it is not November 13, 2023. I would ideally like my clothes back. If not, I would settle for $500 reimbursement for the lost clothing.

      Business Response

      Date: 11/15/2023

      All of the items in question have been located and returned to the customer.

      Customer Answer

      Date: 11/17/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Deluxe Cleaners is NOT a BBB Accredited Business.

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