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Business Profile

Ecommerce

Luuxy Fit

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered and months later - No product - Refund for amount paid into bill at this time and cancel order/remainder of bill. I have attempted to reach company since I placed the order 2 months ago. If not resolved I will have to go to the attorney general and small claims court.

  • Initial Complaint

    Date:02/14/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered thier product but never received it and I have written them several times with complaints and a refund but they do not respond so I feel like this company is a scam and dont want anyone else falling into their traps

  • Initial Complaint

    Date:02/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 bodysuits from LuuxyFit on 12/5/2023 and they charged my credit card on 12/6/2023. I was emailed with the order confirmation number of 6308. I never received a tracking number or the items that I ordered. I have emailed the customer service team which is the only way of contacting LuuxyFit several times and have not heard anything back from them. Im beyond frustrated about this.

  • Initial Complaint

    Date:12/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The things I purchased online did not match the products I received.

  • Initial Complaint

    Date:11/28/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a body suit on November 11, 2023, I received a confirmation that payment was received and given confirmation order #****. I waited a few days and i email the company inquiring about tracking number and when order would be shipped. The response was order is being processed and I would receive tracking number. So far I have not gotten a tracking number and emails are not being responded to. I would like a refund.

  • Initial Complaint

    Date:11/15/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My belt arrived today with broken pieces that are supposed to attach to the belt. Instructions are very vague and the ball does not spin properly. On your website you have a refund policy, my package arrived yesterday and is nothing like your website description I have added photos, my belt came with broken pieces as well nothing to fasten it the picture below from your site is what I paid for yet I received the product in my pictures Luuxy agreed to a refund on Sep 14th however they have not completed that refund.

Luuxy Fit is NOT a BBB Accredited Business.

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