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Business Profile

Exercise Programs

HomeFit Consulting, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1/21/2023 $99.87 This transaction was not authorized by me and this is on my cash app card account. Went ro call them and they wanted me to leave a message. Homefit is a fitness ******* I didn't know anything about and I'm getting charge for what purpose. I want my money back. I already contacted my cash app card they had no info on this homefit.

    Business Response

    Date: 03/03/2023

    Hi ********,

    We are truly sorry that anyone is having to deal with a random unsolicited charge. We have contacted Cash app on behalf of individuals sharing that similarly charges have come through their Cash App card, and have reached out on the behalf of other individuals that have reached out to share that their credit unions bank cards have also been breached. 

    We have put forth multiple investigations to try and narrow down the source, however we have only been able to determine that it is a foreign scam that somehow has obtained peoples information, processed random transactions, and any statements provided shows the contact as homefit.

    I can assure you that this is not our company. We do not provide any type of fitness equipment or pre-paid programs, but primarily deliver in-home personal fitness training sessions. Plus, we do not accept random payments, but rather go through an encrypted payment intake process that must be agreed upon and signed by all parties. Lasty, we do not offer any service items that equate the price points that have been shared as the randomly charged amounts. 

    We have been advising people to whom this has occurred to try and contact their bank immediately to see if their security department can help find whoever the culprit may be, and to try and get your money back for you ASAP.

    If theres anything we can do to assist, please let us know. 

    Best regards,

    **********************************, MS, MPH, CSCS
    Founder/President
    Home Fit Consulting, LLC

    w: **********************

    www.thehomefit.com
    @HomeFitUSA

HomeFit Consulting, LLC is NOT a BBB Accredited Business.

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