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Business Profile

Flooring Contractors

Global Flooring, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:08/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date work started was 8/17/22 and is not completed as of 8/29/22 @7:25PM. I received a price of *****. to refinish the living room, hall and 3 bedrooms of our recently purchased home. This price was to cover sanding, staining, sealing with 2 coats and new trim stained to match the floor. The final sealing coat was to be done on 8/21. We met at the house on 8/22 and was told I could walk through in each room to check it out. I questioned if it would be dried enough to walk on and reminded him he told me it would be 2 days after the sealer was put on before we could walk on it. He assured me it was ok. I asked if he was finished, he said he had to put the trim down and that would be done the next morning. I was not going to be able to meet with him so I paid him cash (per his request) for the full amount owed. I went back on 8/24 and the trim was not installed. I called and texted with no response. I contacted the company that recommended him and they called him on my behalf. He texted that he would be there on Friday, 8/26. On Friday he texted changing the time to 1:30. He never showed up. I have texted and called and he will not respond. I need to get moved asap as we are selling our current home and I don't want to have to move my furniture around once I get moved in risking scratching the newly finished floors. I need this finished at once or he can refund the money it cost to hire someone else to finish his work.

Global Flooring, LLC is NOT a BBB Accredited Business.

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