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Business Profile

Home Automation

Provision Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Automation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had Vector Security for years and the service does not work good so we decided after our contract was up to terminate the service. I call the customer service department on 11/22/2022 they told me the cancellation department would give me a call never got the call. I sent Vector Security a certified letter on 11/29/2022 and it was returned and it was unable to be forwarded by the postal service. I called Vector Security back 12/6/2022 only to talk to there voice mail about the return letter and I needed there new address so that I could cancel my service in writing no return call yet.

    Business Response

    Date: 01/03/2023

    We have attempted to contact this customer by phone as well as by email. We have been at our current location since 2017. I am not aware of where customer tried to send certified letter. We do require all cancellation request be submitted in writing or by email 30 days prior to end of contract. 

    Customer Answer

    Date: 01/04/2023

     
    Complaint: 18638042

    I am rejecting this response because:
    I have called Vector Security 4 times without a return call. The address we have came from there app that they setup for us. The only call weve got from Vector Security is one to fix everything that was not working after we decided to cancel there services.
    Sincerely,

    ***************************

  • Initial Complaint

    Date:07/12/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had an alarm service through Vector Security. We sold our home on Friday, July 8th, and no longer need the service. I called Vector to cancel and they said that because the account was set up through Provision Home, they would have to be the ones to cancel. To be clear, I don't think this is right and Vector is not behaving in good faith, but this complaint is about Provision.I tried to cancel my Vector Security after I sold my home. I called Vector, but they said my alarm was set up by Provision Home and I had to talk to Provision Home to cancel. They put my through, but the call died. I called back and got Provisions number in ********** and called directly. A phone system (not person) answered. I selected the option to cancel service. It routed me back to Vector who said they couldnt cancel and I had to talk to Provision. Called them back and tried a different option; routed back to the same customer service rep at ********************** who again said she couldnt cancel our account. Called Provision back and selected a different option (for Sales, I think) and it again sent me to Vector who again said they couldnt help me. *** since left the third message in over 24 hours and they have yet to call me back.

    Business Response

    Date: 11/11/2022

    Spoke to this customer and satisfied his concerns. He thanked me and said he would withdraw his complaint. Apparently he never did that. 

Provision Home is NOT a BBB Accredited Business.

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