Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mr. ******* ****** came out on 10/18/24 to give us an estimate on what it would cost to hang our tv up & connect surround sound speakers to another tv. We told him exactly what we wanted. He stated that a *** *** would contact us to set up the install date & give us a price. The *** called & we scheduled the date for 10/25/24. The *** explained the services we were getting & gave us a price of ******. That amount was to hang one tv & connect speakers to a different TV. My appt was scheduled from 9am-1pm. The techs arrived after 2pm. After they hung the first tv they were packing up to leave. I asked what about the 2nd tv. They stated it was not on the work ************ were told to only hang one tv. No other services was on the order. One of the techs stated that he would call Mr. ***** to ask about the 2nd job. Mr. ****** advised the techs that if we wanted the 2nd job done. We would have to pay extra. I then called Mr. ****** myself, because I was confused as to how owed more for a job that the price was already quoted to me. Mr. ****** told me he didn't think we really wanted the 2nd job done. He also advised that the technicians did not know how to hook speakers to a tv. Although they had just done so on one tv. He then stated that the only thing on the work order was that one job. He then advise that I would have to pay another ****** if I wanted the 2nd job done. I tried to explain to Mr. ****** that the price we were quoted already included that job. Which since there calls are recorded & could have been easily cleared up. He insisted that I still had to pay for that 2nd service. Mr. ****** dropped the ball several times. He didn't tell the techs about us connecting a cable box. He also decided what services he was going to give us regardless of what we told him we wanted & what the *** told us we were paying for.

  Business Response

  Date: 11/25/2024

  Dear Mrs. ********* *******

  
  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the confusion and frustration this situation has caused. Our goal is always to provide clear communication and ensure that our customers are satisfied with the services we deliver.

  We have reviewed your complaint in detail and would like to address your concerns:
  Understanding of Services: During the initial consultation with our estimator, Ferlando, we discussed your request to have two TVs installed and connected with surround sound. It was understood that the second job (connecting the speakers to the second TV) would be scheduled at a later time, as you mentioned you wanted to wait for it to be done. Unfortunately, this understanding was not clearly communicated or documented on the work order, and we sincerely regret any confusion that resulted.
  Work Order & Pricing: The work order that was created reflected only the hanging of one TV, as it was agreed upon during the follow-up call with our customer service representative. The price quoted of $484 was for the installation of one TV and the connection of the first set of speakers, and any additional work outside of that scope was not included.
  Technician Visit & Communication: We apologize for the delay in the technicians' arrival. We understand how frustrating it can be when schedules are not adhered to, and we will take steps to improve punctuality moving forward. Regarding the second job, our technicians were not informed that the second TV and speakers were to be completed as part of the original work order. This miscommunication led to the technicians leaving without completing the second task. When the situation was brought to light, we reviewed the details with Mr. ******* and it was communicated that the second job would require an additional charge of $179 due to the extra work involved.
  Clarification & Next Steps: We understand your position that the quoted price should have included the second service, as was discussed initially. We deeply regret that this misunderstanding occurred, and we appreciate your feedback. Our team will review the communication process and ensure such miscommunications do not happen in the future.
  As a gesture of goodwill, we would like to offer a discount on the additional service required to connect the second TV and speakers. Please contact us directly to discuss how we can resolve this situation in a way that works best for you.
  We truly value your business and hope to have the opportunity to restore your confidence in our services.
  

  Thank you for your patience and understanding.
  

  Best regards,
  
  Customer ****************************************** Southeastern America

  ************

• Initial Complaint

  Date:12/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 24,2023 *************** paid ihangtv $1,835.90 to run extra wiring, install two 70 TVs and ****** for Church live streaming with all wires hidden. The young man who installed them assured us that they were installed properly but if there was any problems to call his number which he provided. The TVs would come on and go out, wiring on two of them dropped. We have made over 8 separate attempts by emails and phone calls and was told by the receptionist that she would get the complaint to the installer and they would contact us. No one has responded after months of waiting. I spoke to ****, the receptionist on **** informing her of the entire situation and this was our final attempt to resolve the issue, she assured me she would get the complaint to the installer and they would respond.

  Business Response

  Date: 03/13/2024

  Dear *******************************

  We hope this message finds you well. We are writing to express our gratitude for your patience and cooperation in resolving the recent issue regarding the installation carried out by our company on 07/24/2023.
  After receiving your complaint dated 12/06/2023, our team promptly initiated an investigation into the matter. On 02/26/2024, our technicians revisited your premises to thoroughly examine the installation. We are pleased to report that upon inspection, no issues were found with the actual installation performed by our company.
  Upon further discussion with you during our visit, it was determined that the issue stemmed from user error rather than any fault in the installation process. We sincerely apologize for any inconvenience this misunderstanding may have caused you.
  We highly value your satisfaction and aim to deliver the highest quality of service to all our customers. We are grateful for the opportunity to address your concerns and resolve the matter amicably.
  If you have any further questions or concerns, please do not hesitate to reach out to us. Your feedback is invaluable to us as we continuously strive to improve our services.
  Thank you once again for your understanding and cooperation throughout this process. We appreciate your continued trust in our company.