We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hospital

Children's of Alabama
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter has been getting care for cancer since 2022. Over the past year we've started having issues with the billing department on filing her claims to the insurance company. There is one outstanding bill that the billing department refuses to file to her secondary insurance. Account number ******. She had **** primary and *********************(*****************). She had a prior authorization stating that ***************** will pay even though its out of network. We've called multiple times and talked to multiple people even with **************** on 3-waiy call to tell them where to send the claim correctly to and this still is not being done. There is still the outstanding balance of $3759.32 from April 22, 2024 that **************** says they will gladly pay if Children's of Alabama will just send it over to them. We also have many claims dated back to August 2024 that are waiting on medical records to be sent to ********** so they will pay it. The billing department is of NO HELP and not doing their job. I should not have to keep asking these people to do their job and file my daughters claims or send over medical records. I have called, my ex husband has called, and Maci's step mom has called.Current claims pending insurance awaiting medical records:March 24, 2025 March 10, ***** February 24, 2025 February 10, 2025 January 27, 2025 January 13, 2025 December 30, 2024 December 16, 2024 December 2, 2024 November 18, 2024 November 4, 2024 September 23, 2024 August 22, 2024

    Customer Answer

    Date: 04/22/2025

    I would like to close this case if that is possible. The matter is being handled now that it's been put into the right hands. I appreciate the help with getting this resolved. Besides the billing department's(whom I've never met in person) issue, Children's of Alabama is an outstanding hospital along with their staff and have always treated my daughter and I great, which is why we choose to travel there from ***********.

Children's of Alabama is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.