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Business Profile

Housing Authority

Housing Authority of the Birmingham District

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housing Authority.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint because I am a resident of ************** located in Birmingham, AL. The reason for my complaint is the fact that the things that have taken place at this moment in time have become so worse over the years. I have been living here since 2018 and the leasing manager, ***** ***** at that time did an outstanding job to make sure that she moved me here to this location. Since then I didn't have any problems I am having now. The neighbors have had constant children running and jumping. We have had several leasing managers since COVID, and not 1 manger has taken the time to walk around to make sure neighbors are taking care of not just the internal parts of the units, but also the external parts. No one is being held accountable according to leases. Shootings have occurred, management teams are taking excessive amounts of time repairing things. Not to mention the numerous amounts of transfers that haven't taken place due to the excessive list of other waiting residents to receive another unit. This has worn on my mental and HABD doesn't seem to care very much. Things are being brushed under the rug as if they don't exist and that's a problem. No one is speaking up about what is/has taken place since I've lived over here. I strongly recommend HABD doing a better job at making sure that their residents are being accommodated for the excessive amounts of interruption that take place. Especially when you have a bottom unit. Not to mention, my safety. I still have bullet holes in my son's wall from gunshots that took place is 2023. So I strongly suggest that they make some things happen or I will make sure that I be the voice for my community. ***** ***** was really the BEST leasing manager since I became a resident at this location. She would have moved me to another unit, but the shooting happened and she didn't feel comfortable. All I'm asking is for HABD and Tuxedo Terrace is do their job and do it when the residents have issue
  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a landlord registered with the Birmingham Housing Authority under ***********************. On 8/1/24, The Birmingham Housing Authority deposited my tenant's HAP (rent) into my former bank account. My tenant's name is ******** ******. I had submitted my updated banking information in July and Ms. ******* ****** confirmed it had been sent over, however, this mistake still occurred. The Birmingham Housing Authority confirmed with me during the first week of August that the rent they attempted to deposit into my closed account had been returned to them. On Monday, August 5th, Ms. ****** assured me that it would show in my correct bank account by August 15th when they release payments mid-month. However, it did not. On August 16th, Ms. ****** informed me of the process that would have to be taken. She stated she'd have to submit an ACH form next week and that it would take 2-3 days to reflect in my account if I don't bank with ****************. Next week would have been last week. I never received the payment. I tried reaching Ms. ****** last week just to ensure that I would be receiving it but she was out of the office for about 2 days and on Friday, she was not available to speak. Nor was she available to speak this Monday (8/26) or Tuesday (8/27). Mr. ******** and Ms. ****** have sent emails to her and sent her notes to call me but she has not. My tenant moved in on 8/1. I had to pay the mortgage for August on my own and my tenant has now been living in the property for an entire month, practically rent free. I do not live locally so I am not able to go in person and they do not mail checks out. I am requesting that the Birmingham Housing Authority deposit August's rent into my bank account ASAP.

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