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Business Profile

Hunting Gear

PRADCO Outdoor Brands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hunting Gear.

Complaints

This profile includes complaints for PRADCO Outdoor Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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PRADCO Outdoor Brands has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

      Business Response

      Date: 02/06/2025

      Thank you for connecting with us recently. We are glad to have resolved this matter. Please let us know if we can help with anything else!

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22607054

      I am rejecting this response because: the camera will not connect.  Which was the original problem with the product to begin with.  That is the reason this entire nightmare began.  If they can tell me how to fix it and make it work, we can move on.

      Sincerely,

      ***** ******* I want an acceptable resolution. Then the lady I was speaking to began talking over me instead of allowing me to explain why this was unacceptable and I said shut up and let me talk and she ended the call. This cannot be an acceptable business practice. Basically they have taken my money and I have a product that ONLY works if I pay them for it to work. When I asked my son in law how his camera was working (he received the other one for Christmas) he had the exact same experience and wouldn't tell us because he didn't want us to be upset. I have tried to deal with this through the company to no avail. I need assistance.

      Business Response

      Date: 11/27/2024

      Thank you for connecting with us recently. The replacement device is on its way! Please let us know if you have any additional questions.

      Business Response

      Date: 12/05/2024

      Thank you for chatting with us recently. We are glad your camera is now connecting and sending pictures as expected. Please let us know if we can help with anything else!

      Customer Answer

      Date: 12/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The ******** Camera I purchased has a 2 year warranty against defects. I am having trouble with night pictures and videos. Have done the recommended IR reset multiple times with some success. However, I purchased a cell camera so that I didn't have to go get the camera 2 times a week to check pictures. I do if I want to get night pictures. The camera is faulty, the company knows this and there is not a fix. Sounds like they should honor the warranty. ai get the run around when calling, after 1hr plus hold I am informed the team said there were no pictures in my gallery. I have never deleted any. I JUST WANT A NEW CAMERA AND MOULTIE TO HONOR THIER WARRANTY.

      Business Response

      Date: 11/20/2024

      Thank you for connecting with us to discuss your device's functionality and begin the warranty process. We will ship a replacement as soon as we receive your current device. Please let us know if there is anything else we can help with!

    • Initial Complaint

      Date:09/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 3 feeder timers that all got water in them and ruined the electric components inside. I contacted the company and sent In all pictures requested only to get the response this will not be covered under the warranty. All of the timers were recently installed and were ruined within 3 weeks. 2 out of the 3 made it a weekend

      Business Response

      Date: 09/23/2024

      We are glad we could connect with you and get your warranty replacement started. Please let us know if there is anything else we can help with!

    PRADCO Outdoor Brands is NOT a BBB Accredited Business.

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