Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a text regarding a bill from Vulcan and then a few days later from ******** collections. Checked my ******** claims list and had no prior claim filed from Vulcan.1) I did not authorize either of them to text me.2) I have not received a statement in the mail from Vulcan or ********.3) ******** shows no claims filed for Me from Vulcan Note: I have been notified by the *** and two medical providers (oncology in ** and UAB cardiology) that my personal information has been stolen.This appears to be a case of ******** fraud or identity theft.If the bill is legitimate then a statement should be sent by **** and a record of the claim should be on file with ********.If I do not receive a statement by mail, then I will report this as fraud to ******** and the ****I tried to call Vulcan but was routed to MSNLLC who apparently processes their payment request but no one ever picked up the phone.

  

  Business Response

  Date: 06/19/2025

  Our Radiologists at Vulcan Imaging Associates provide imaging interpretation for several hospitals across *******. When we interpret an imaging study (ex. CT, MRI, Ultrasound) it is usually done so remotely, and Vulcan will bill specific insurance plans directly for those interpretations.  Vulcan relies on a demographic feed from the respective hospital, to gather patient insurance information prior to billing the insurance company.  This billing information was collected by the hospital at the time of service via a front desk registration team.  Unfortunately, Vulcan does not have an ability to directly interact with any patients prior-to or during their imaging visit - to discuss future billing notices and communication that may be received weeks later.  Vulcan will have a representative from ****** to contact the patient to go over the details of the visit date, visit location, and balance owed.  Vulcan does not utilize ******** for collections; so, any communication from ******** is not connected to Vulcan.  ****** mailed out a patient statement on behalf of Vulcan early last week, via ****; and, it likely had not arrived by the time Mr. ****** made the BBB submission.  

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23475030
  
  I am rejecting this response because:
  

  still waiting on documentation from Vulcan/MSN.  Also waiting of info from ********.  *** had no explanation for sending a text that looked like fraud so soon after having sent a statement in the mail as they claim.  
  
  still havent received a claim in the mail.

  requested a pdf copy via email and havent received that either.

  I explained how their text looks just like thousands of fraud text and ******** (MSN) agreed she gets those too.

  
  They claim no association with ******** so I called ******** directly and got even more suspicious info.  
  Timing of the two text seems too suspicious to be a coincidence.

  I am contacting the hospital to understand if there is a second bill, given I have already paid them.  
  Also checking with ******** since Vulcan is not listed in any claim.

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:08/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shorty after medical procedure, I get a demanding phone call from someone wanting payment. They ask for personal information which I didn't provide as I had no idea who they were. I stated I wasn't accustomed to paying bills which I hadn't received a statement. Weeks later I finally get the statement. And not allowing me ample time to pay this, the phone calls and text messages started. Then it was referred to a collection agency. I've made numerous calls to their office and sent emails which they refuse to reply to. They will not return my calls or emails. This seems to be a common practice according to their reviews. Their tactics are highly unprofessional for a physicians service. I'm suffering with a life threatening illness and I don't appreciate the harassment and emotional distress.

  

  Business Response

  Date: 08/09/2024

  As a team of Radiologists who provide diagnostic interpretations for several hospitals in *******, we are not currently able to notify the patient up-front of any balance that may be owed for the interpretation of a scan; we usually do not see the scan or render an interpretation until after the patient has left the facility.  Once the interpretation is rendered on the scan, and once our company receives the demographic & insurance information on the patient from the facility, we submit a claim to the patient's health insurance company for payment of the scan's interpretation.  Depending on the patient's health insurance policy, their health insurance company might pass all or a portion of the amount owed for the scan's interpretation to the patient, as out-of-pocket.  If so, depending on the age of the balance owed, we work with two partnered billing companies who will call, text and email the patient about any balance owed -- and, to do so, we will rely on the demographic information that the facility captured at the time a patient registered for their scan at the facility.  Our partnered billing companies provide a phone number for the patient to call if they have a question about their bill.  From the time a patient has their scan, to the time that we are notified by the patient's health insurance company that all or a portion of the balance is owed by the patient, this can be 3 weeks or longer.  Thus, there is a delay between when a patient has a scan and when they are first notified by our partnered billing company that they owe an after-insurance balance.  We wish this time delay did not exist, or was considerably less.  Many patients are surprised to find out that they owe additional payment for a scan because they may have paid the facility for the scan thinking this was now paid-in-full; but, there is an additional amount owed for the Radiologists interpretation.  There is a professional component to each scan performed which includes the interpretation & findings of that scan.  

  Regarding this complaint, this patient's balance is paid-in-full and no outstanding balance remains.

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22106406
  
  I am rejecting this response because:

  They did not address the issue at hand. ***** I didn't not appreciate being treated like a criminal and having this turned over for collections. After having read my ****** review they replied "Hi *******, can you reach out to us at *************************************************** or our office number ************? We would appreciate the opportunity to talk through this and work toward
   a resolution.We do need specific information to look up your account and understand your concern about sharing your DOB and SSN. With a conversation, l'm confident we could work through this. We look forward to hearing from you soon." I reached out to them via voice mail and email and they have yet to make any effort to contact me. These people are unprofessional! If they represent many hospitals and doctors. Then they are responsible for my bills. Its not my fault that they choose to sub this out to a 3rd party billing company.  If I get a bill and or doing business with Vulcan imaging,  then I have a right to speak to them. They have ignored my request and shunt me off. Their reply is evasive and didn't reflect the matter at hand. I will continue to pursue this matter.

   

  
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 08/23/2024

  ************************ and I spoke by phone, and we discussed the outstanding issues and concerns.  We are thankful for **************************** feedback, and have had multiple discussions internally regarding improvements and overall communication.  

  To the BBB Team: there are no additional follow-up items to be addressed at this time.

  Thank you,

  ***********************

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9 December 2022 I received an unauthorized text *************) from Vulcan Imaging alleging I owe $86.13 from service rendered at an Emergency Room on 30 November 2022.My girlfriend took me to the ** and is the person who gave my Veterans Affairs ID and ******** ID upon entry. The receptionist made copies of BOTH the VA ID and the ******** ID.As a 100% VA disabled veteran, my hospital bills and medical care is covered 100% by the VA, no deductible on ANYTHING to include imaging.Here is the history of communications between myself and Vulcan Imaging/****************************:9 December 2022:I spoke with ************** at *********************** on the phone ***************) on 9 December at 12:04 pm. I advised him that:1) As 100% VA disabled veteran, the entire cost is covered by ********/VA, to include deductibles are 100% covered. They need to bill the VA direct.I sent a certified return receipt letter to Vulcan on 9 December 2022 which was received on 13 December 2022 and signed for (see attached) stating the facts and to never contact me again. 10 March 2023: Despite formal legal notice to Vulcan Imaging back on 13 December 2022, Vulcan sold the bogus debt to *************************** who sent me ANOTH** letter in violation of FCRA in attempt to collect on the fraud bill. See attached.On 15 March 2023 I called ************ at 11:40 am and spoke with "*************" and advised her that **************************** is in violation of FCRA for sending letter by mail when told in writing on 13 December ********************** about a debt I do not owe.19 May 2023:I got another letter today dated 15 May 2023 in violation of FCRA from **************************** for this debt I do not owe.There are now two SOLID FCRA violations from Vulcan Imaging/****************************. Each one is worth 5K as FCRA Violations.Should this matter not be resolved in 30 days I will take legal action. I have all the documents.Last warning.

  

  Business Response

  Date: 05/25/2023

  The patient has two insurance plans and the primary insurance (the VA) denied payment for the care that was rendered, and passed the responsibility to the secondary insurance ***************** ******** passed the payment responsibility to the patient in the form of a deductible.  Our team spoke with the patients representative, and we are going to submit ********s remittance to the VA to see if the VA will cover this deductible.  The appeal is being submitted and we will be in contact with the patient regarding the outcome of the appeal.

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20081346
  
  I am rejecting this response because:
  
  Again, I advised the company on the telephone yesterday that if they provided the document where the VA rejected payment, I would take it to the VA as ****** is 100% VA disabled rated and pays nothing. It matters not who was the primary or secondary insurance used.
  
  I sent an email yesterday to Vulcan with the text of the Mission Act showing that as a disabled vet, ****** pays nothing for three ** visits in a year. This was my ONLY ** visit in 2022, therefore I pay nothing. 
  
  I am waiting for Vulcan to provide the document where the VA rejected the payment. The problem for Vulcan is they have ********************************************************************************************************************************************************** December 2022 that in all liklihood the VA rejected the payment because Vulcan missed the submission date. I will not know that until Vulcan provides the document I requested.
  
  I have done EV**YTHING possible to make sure that Vulcan submitted this to the VA on time.
  
  I notified them telephonically and in writing to submit the bill to the VA in December 2022. It looks like Vulcan ignored that and decided to sell it to another company instead.
  
  I have spent way too much time on this trying to get Vulcan to do their job. This is Vulcans billing problem and it will no longer be mine.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 07/28/2023

  The claim is now being adjudicated and settled between VIA and the VA.  The patient does not owe a balance.