We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Monuments

Clark Memorials of Alabama, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Clark Memorials of Alabama, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Clark Memorials of Alabama, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My sister bought her marker and paid in full June 2004. Her name ***** Limbaugh ****. She passed away June 2024. I called to get her marker placed and was told 6-8 weeks out. On 9/26/2024, I called to check on marker and was told the marker was in a building damaged by a tree falling two years ago and a new marker had to be ordered. I was not contacted about the situation. They promised a call when they checked the list to see if it was in an order arriving in two weeks. I never received a call.10/18/2024 I called back and was told the marker would be delivered next week. They did not call.10/30/024 I called back and was told they would check ticket and call me back in an hour.10/31/2024 I called back because they never called me. This time I was told the marker was scheduled to be sandblasted but she didn't know when he would get to it. I was promised a picture and phone call once it is completed. 11/12/2024 I still have received no call or follow up. This has been five months now and I have never received any return calls promised.

      Business Response

      Date: 11/25/2024

      In response to the complaint filed by **** *****, sister of ***** Limbaugh ******, we have reviewed the matter and our response is as follows.  

      On June 14, 2004, Mrs. ***** ****** purchased a ******* ****** flat marker from our Gadsden, Alabama office.  This marker was to be built and kept in storage until Mrs. ****** passed away. Upon her death, we were to be notified by her family and we would remove the marker from storage.  Once the marker is removed form storage we would add the death date to the marker and deliver to ****************** at no charge.

      We were contacted by Mrs. **** ***** in late June to have the marker pulled from storage, death date added to the marker of June 20, 2024,and delivered to the cemetery.  The initial time frame given to complete this work was 6 to 8 weeks.  When locating the marker on our storage lot,it was discovered it been damaged from a storm where a tree had fallen on several markers and damaged them. 

      We ordered a new marker from the *************************************** rather than make any attempt to repair the existing marker, as it was beyond repair.  The lead time on a new marker is 6 to 8 months.  We were able to expedite the marker and get into our plant within 3 months.  Once the marker arrived, we lettered and carved it per the original contract.

      The marker goes to a privately owned cemetery, ******************, in *******, Alabama.  We must set marker by their rules, and they have to layout the grave for the marker and schedule a time to install the marker with their crew.   We have contacted the cemetery on four separate occasions since November 4, 2024, to install the marker.  We have had no response until today November 25th from the cemetery.  They stated they have had several funerals and have been short staffed and not able to schedule a time to meet with us.  After discussion with the cemetery today, they have agreed, weather permitting, to flag the grave today and we can set the marker tomorrow Nov. 26th.

      Our owner, Pierre ******** *** reached out today by phone to Mrs. ************ He was unable to reach her and left a voicemail for her to contact him to let her know of the latest developments.

      Due to an act of mother nature damaging the marker, and the inability of the cemetery to schedule a time for delivery, our hands have been tied.  We do want to reiterate that we were able to receive the replacement marker in half the time it would have taken to get one under normal circumstances.  Our crew will text Mrs. ***** a picture of the completed marker per her request once the marker is installed tomorrow weather permitting.

      Thank you.

      Customer Answer

      Date: 11/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
       
      I told Mr. ******* communication was the key. There are some things in the response that I was never told.    I appreciate resolution. 

      Sincerely,

      **** *****

    Clark Memorials of Alabama, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.