Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Natural Gas Companies

Spire

Reviews

This profile includes reviews for Spire's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Spire has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Spire

      605 Richard Arrington Jr Blvd N Birmingham, AL 35203-2707

      BBB accredited business seal
    • Spire

      20 20th St S Birmingham, AL 35295-0001

      BBB accredited business seal
    • Spire

      PO Box 2224 Birmingham, AL 35246-0022

      BBB accredited business seal
    • Spire

      PO Box 387 Rogersville, AL 35652-0387

    • Spire

      2101 6th Avenue North Birmingham, AL 35203

      BBB accredited business seal

    Customer Review Ratings

    1/5 stars

    Average of 13 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromTi K

      Date: 02/28/2023

      1 star
      If they had negative stars they would get them. This is absolutely the worst customer service I have ever experienced. My bill has tripled since last year and I live alone and put on brand new more efficient furnace and ac. Seriously they make it impossible. And budget billing is a joke the have raised it to where it is just as high as the bill. They know you have no where else to go and could care less how it effects customers. We should have options.
    • Review fromCourtney T

      Date: 01/27/2023

      1 star
      Definitely would give negative stars if I can. Doesnt service on weekends, which starts on Friday and doesnt can at all about emergencies, which would include not having heat at all during winter, instead they will STICK to their policy and not assist at all. So yeah they are willing to let me freeze for three days without service. HORRIBLE!!!!!
    • Review fromAldo B

      Date: 08/05/2022

      1 star
      Spire doesn't have Customer Service, but they do have very good gate keepers. If you have any issues with auto pay, you can forget about getting any resolution, and good luck getting them to transfer you to a department that can help
      Then again, they probably don't have a department that can help. I will be keeping an eye out for Alabama P**** to offer a rebate on an electric water heater so I can get rid of Spire once and for all.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.