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Business Profile

New Car Dealers

Brannon Honda

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this dealership on March 11, 2023 to make a consumer credit transaction for a vehicle. I asked 2 salesman if they participated in the Truth In Lending Act and neither stated they were unaware. My credit was ran more than once and I received nothing in return but denial which is a violation of the **** OF REGULATIONS USC ****** a other basis would apply to the fact that the I the applicant did in good faith exercise my right under the Consumer Credit Protection Act and was still denied credit which is a violation according to USC 15 (p) The term unauthorized use, as used in section **** of this title , means a use of a credit card by a person other than the cardholder who does not have actual, implied, or apparent authority for such use and from which the cardholder receives no benefit. My credit card (ssn) was ran and I didnt receive a vehicle which is illegal because I, the card holder didnt receive any benefits from me extending my credit.

    Business Response

    Date: 04/10/2023

    ***************** visited our store in an effort to purchase a vehicle.  Our finance manager sat down with her and explained the process to her.  We told her we would run her credit, look and it and then send it to some banks that we thought might be willing to extend her a vehicle loan.  We told her those banks could say yes or no and if they said no they would explain why and what ***************** would need to do to qualify for a loan.  She agreed to this and signed all the credit application authorizing us to review and submit her credit.  Unfortunately, no banks agreed to the loan without a larger down payment.  

     

    Thank you,

    Brannon Honda

  • Initial Complaint

    Date:11/08/2022

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife's 2010 Honda Pilot broke down in Birmingham and we had it towed to Brannon Honda for inspection/ repairs. We were told the Camshaft sensor was bad and needed to be replaced. They recommended we change the timing belt due to the mileage and we agreed.I called to get an update monday and was told the mechanic was pulling the heads to send them to get machined. I asked why and they said the timing belt was broken. I told them to stop work and inquired why I was being given different information then they had originally provided. I spoke with the service manager and the ** of Service and wlasked for the original inspection report and asked them to tell me why there was a discrepancy. They have not provided the information requested and will not respond.I did get an updated email today from ****** just quoting and extra $3200 to fixe the car on top of the almost $5000 they were already charging.It appears they are trying to take advantage of us being 4 hours away. And the fact that they will not address basic concerns when they are asking a customer to pay close to 10k, makes them look like predators and not trusted Service providers.I have ask numerous times for a response and am not getting answers. This is not a proper way to run a business. I have copies of all the emails I have sent and am willing to.provide them.

    Business Response

    Date: 12/07/2022

    This customer picked up his vehicle over 2 weeks ago and was not charged anything for the diagnosis or repairs.  I was under the impression the matter has been resolved with the customer directly.  I

     

    ******* Brannon

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