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Business Profile

New Car Dealers

Courtesy Buick GMC, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 21818096

    I am rejecting this response because:

    Although I appreciate the ****** and do plan on picking it up tomorrow, I do not appreciate the way my wife was treated at the dealership when she took the truck in initially.  The release date for the part from the manufacturer is not until July.  We have confirmed this ourselves through another dealership with part number given to us by your service department.  That is well over 30 days.  Again we loved our truck.  We just want the dealership to make this whole situation right.

    Sincerely,

    ***************************

    Business Response

    Date: 06/07/2024

    We are so sorry that this situation has occurred with the ********* new **C Canyon.  Unfortunately, these things do happen but I assure you we will do all we can to satisfy and accommodate the customer.  We have already made a spot inside the dealership for the vehicle so no unnecessary wear and tear occurs.  I understand completely that the vehicle would be in the garage at the house and we will do the same while it is here.  As far as the loaner vehicle goes, we have a **C ****** that just arrived from the factory that I am going to put into our loaner program specifically for the *********.  This vehicle has a similar price point as the Canyon that was purchased.  My service advisor will reach out to the ********* as soon as it is available to come swap into.  

    I just got off of the phone with my ** Zone manager and he has assured me that this case will be escalated and the part will be shipped as soon as possible.  Unfortunately we are waiting on the supplier that makes this part and it is completely out of our control as to when it is sent to us.  But, with that being said I will do everything in my power to make sure that everyone on the ** side knows how important it is to get the ********* truck back into their possession.  Once again, we are so sorry this situation has occurred.  

    Business Response

    Date: 06/07/2024

    I have a problem as well if your wife wasn't treated correctly as we take the very serious in our Organization. We take pride in treating people with respect and have been operating our business this way for 30 years.   I have witnessed *******************************, my new car manager,  have many conversations with your wife and he has been completely respectful with her in this difficult situation.  It would shock me if **** or ***** have been disrespectful but I will follow up with them and also review camera footage to make sure that is not the case, if that is the case I will reprimand the employee that was disrespectful and handle that internally.  We absolutely will make this situation right and will get your truck fixed as soon as we get the part.  That is correct, there is a ETA of July but we are all hoping that getting the right contacts at GM involved that this situation will be resolved before that.  We will be in contact as soon as we see some movement on the part.  

    Customer Answer

    Date: 06/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at the moment.  We will address again after a reasonable time for the repairs.

    Sincerely,

    ***************************

Courtesy Buick GMC, Inc. is BBB Accredited.

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