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Business Profile

New Car Dealers

Serra Chevrolet Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Serra Chevrolet Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Serra Chevrolet Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/12/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not anything from the business and I am looking for escalation.   I have been patient for months and I am the only person investing energy into the issue. 

      Please have the owner reach out to me. 

      *************************

      Business Response

      Date: 10/12/2023

      I have spoken to **************** and processed his refund.

      Customer Answer

      Date: 10/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my ***** suburban earlier this month to get a diagnostic done on it. They told me I needed my sensors replaced( that was the reason my check engine light was on and that it would stop the traction light from coming as well. We picked it up and drove it a few miles and it ran hot. My husband looked under the hood and it didnt have any water in it. My hose was shooting out water. We took it back a second time. They said they ran a diagnostic on the engine to be sure my engine wasnt messed up(from the uncertified technician working on it) *********** manager **** called and said my engine was fine April 11th. Then told me on April 13 that I need a new motor but I didnt need one before his uncertified technician touched my truck(thats what the service manager said out of his mouth)and that they wasnt going to fix it. My husband looked under the hood yesterday (after it ran hot the day before) to find out that my oil stick and bracket is broken and that it had no water in it again. We called **** and he said that he would not fix it. We want Serra Chevrolet on Center Point to replace my motor and what ever else that they broke. My truck was in perfect running condition before their UNCERTIFIED TECHNICIAN TOUCH MY TRUCK and blew my motor, broke my oil stick and oil bracket and was in great working conditions. We picked it back up after they said they corrected whatever problem it was. But they also said the technician that worked on my truck was not certified. That the new technician that worked on it was certified. Moving forward my truck wasnt running hot before Serra touched it and now when they gave it back a fourth time my truck is still running hot after they said it was no longer running hot. Now after the service manager **** said my engine was fine, they see that **** the uncertified technician has really messed up my motor they no longer want to fix it.

      Business Response

      Date: 04/25/2023

      We have offered to refund the customer the money she spent in our service department as a gesture of goodwill. He have also offered to apply that towards further repairs her vehicle needs and work with her on pricing. We are awaiting her decision as to which way she would like to proceed.

    • Initial Complaint

      Date:11/28/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 18469022

      I am rejecting this response because:

      Sincerely,

      **********************************

       

      This is not accurate.  They did not go through any of the details.  

      the car technically was not finalized until Feb/March 2022. 

      They over charged me for the car and will not accept any responsibility for their actions.  

      This is my primary complaint.  They never attempted to help me with my primary complaint that is why I addressed with BBB. They just push me off. 

      Business Response

      Date: 03/14/2023

      This vehicle was purchased in 2021 and is not eligible for a refund or exchange. 

      Business Response

      Date: 07/11/2023

      We have reviewed this and disagree with the customer's statement.

    • Initial Complaint

      Date:09/01/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to Serra Chevrolet to purchase a car. I specifically told the manager and the salesman that I have my own financing bank which is AmericasFirstFCU. Today on 8/31/2021 I started getting notifications that my credit been ran more than 8 times so I contacted the salesman and told him what went on and I was told that I didnt get approved by MY bank for the car of my choosing so they took it upon them selves to run my credit with other banks WITHOUT MY CONSENT!!!!! Its a hard inquiry and my credit will be destroyed now! I had to contact them to know why my credit was ran like that! I want these inquiries off my credit immediately! This is wrong and I will not buy a car from Serra Chevrolet and I will warn people of what they did!

      Business Response

      Date: 03/10/2023

      I apologize for any inconvenience that this may have caused. We make every attempt to make sure our customers are happy and satisfied. We do have a signed credit application that gives us the right to run the credit and find the best possible finance company for each customer. 

    Serra Chevrolet Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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