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Business Profile

Online Education

Blue Jeep Tutoring

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan 27, 2025 I paid ***** ***** of ************** Test Prep $840.00 for an ACT prep course for my son. My son met with ***** 4 times. The class I paid for was agreed to continue through April 4th. On Feb 28, 2025, I received communication from ***** that sessions for ****** would be on hold due to ******** high school English teacher providing ACT test prep instruction and assignments to ****** in school. ***** texted that a "CC'd email copy from the high school principal listing specific steps that have been taken to avoid this situation in the future". I sent an email to the school asking for ****** to be excused from his English teacher's ACT prep assignments but the school could not agree to this or provide the email ***** requested. Ultimately, I am a parent that cannot change school instruction. I sent texts to ***** and tried calling him. I asked him why my son could not continue with math instruction but he did not respond. Then on Friday March 7th, I received a text from ***** that stated "Hi ********, I will be issuing a FULL REFUND to families who have Mrs **** or Mrs ********** Since then I have not received a refund and ***** has cut off all communication with me. He will not respond to my texts, emails or calls. My son only received partial instruction and I had paid ***** in full. ***** decided to stop sessions for my son for no other reason that what his English teacher was assigning which was out of my control. I simply want a Full or partial refund.

Blue Jeep Tutoring is NOT a BBB Accredited Business.

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