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Business Profile

Patio Enclosures

Patio Enclosures

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Patio Enclosures.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 3 season sunroom to added to an existing patio slab in July 2023. After much delay they completed the structure in either August or September 2023. In the beginning the communication between myself and the account manager was okay. The problem that I ran into was connecting the electrical component of my project. The electricians hooked up the power but found out that the wire was pinched and they had to replace the wire. This was not completed until January 2023. On February 7th, I received a call from the project manager trying to collect the final payment because according to her my project was complete. When I informed her that it was not complete and she quoted me this off the wall final payment that would be more than what my original contract was for she told that she would get with her regional manager and either her or regional would contact me in a couple of day. Fast forward to February 15, I receive a text alert from the finance company stating that $764.37 was going to be added to my account. At no time has this company ever done that without contacting me first. Going to back to the permit that was pulled for the electrical, according to the electrician that they contacted the work out too, stated that the person in charge of getting the paper the Jefferson ************************ had not completed the paper work but was working on it. This was 2/9/2024, since then it has been radio silent on that end. This company does not respect the customer's time and there is a complete lack of customer service.

Patio Enclosures is NOT a BBB Accredited Business.

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