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Business Profile

Pest Control Services

Stark Exterminators

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Moved into a new house in early august. Had the house inspected for termites by ******* pest control. ******* installed traps around the house. Then, received a payment letter from Stark Exterminators informing me that the traps belong to them and that they would come to my property and remove them if I refused a warranty through them. Stark had an arrangement with a previous owner, which I am not responsible for. Their restitution needs to be made with the previous owner as I have signed no agreement with them and do not want them on my property.

  • Initial Complaint

    Date:08/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company moved service date without notifying me. Only found out while sitting at home on my off day (Saturday 8/24 when the company scheduled the appointment) waiting for tech to show up. Checked my account, saw appointment moved from 8/24 to 8/28 by Stark (a Saturday to a Wednesday, someone needs to be here for the appointment, I used to work from home but am at an office job next week, so bluntly they've really screwed me over here). Have called repeatedly, asked to speak to a tech or manager, told I can't be connected to a tech/will be contacted and that managers aren't available on Saturdays.

    Business Response

    Date: 09/04/2024

    I spoke with **************** on the phone shortly after his complaint was filed. I apologized for the scheduling error. We dispatched a technician the same day of the complaint (Saturday 8/24). The service was completed. I spoke with ****************. He was satisfied with the response and the service provided.

    Customer Answer

    Date: 09/05/2024

     
    Better Business Bureau:

    I spoke w/Stark today. They took ownership of and apologized for the issue; they also rectified it. Please accept this as a formal removal of complaint. I'm happy to follow up more if you have any questions.

    Sincerely,

    *********************

Stark Exterminators is NOT a BBB Accredited Business.

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