Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased 16 sterilite plastic latching 6qt.box sku#************ clear base with latches with jade **** lids . I have only had these for a month ,and already every one of the latches had broken off the base ,because the tiny plastic pins that hold the latch in position are designed to break by design! I ha e been calling sterilite corp.a dozen or more times and could only get a voicemail for customer service and anyone else same thing! And on their voice mail recording all they say is, we don't replace parts or defects,,!! That's like giving their customers the middle finger! So basically there saying we will sell this junk to you, and take your money,but if you have a problem with our junk,go pound sand,,! Btw,these boxes are $5.00 a piece, so that's ,$80.00 + tax. I'm very upset that companies could get away with selling junk,and then they won't back up their products at all.b.b.b.I appreciate if you can help me with this,I also left5 emails on the sterilite website,not one returned reply.

  Business Response

  Date: 05/30/2023

  Hi ******, 

  I am very sorry that you did not hear back from us when you left a message at www.Sterilite.com - I will follow up with those responsible for replying to consumers and also check to make sure your emails came through to ** from the site. 

  I will have one of our ************* Representatives reach out to you and provide you latches. 

  Regards, 

  *********************************
  Customer Service Manager
  ********************** Corporation
  *************************************

  Customer Answer

  Date: 06/02/2023

   
  Complaint: 20101244
  
  I am rejecting this response because:management messaged me a few days ago on the BBB format,and said she would look into why I have been ignored,and that she would have someone call me to make arrangements to send me what replacements I needed, well nothing happened at all, nobody called! Nobody apologized! This just shows me that management can't even follow thru with what they promised for a resolution! If she were a good manager,she would have taken care of this problem herself! Instead of passing it off to someone else .
  
  Sincerely,
  
  *************************

  Business Response

  Date: 06/09/2023

  *****************, 

  I am embarrassed that the individual I assigned to contact you did not reach out to you. 

  I will call you personally to apologize and see if parts can be sent to you to remedy this situation. 

  Sincerely - 

  *********************************
  Customer Service Manager
  ********************** Corporation
  *************************************