Complaints

This profile includes complaints for Hemphill Services, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hemphill Services, Inc

  2242 Alton Rd Birmingham, AL 35210-3777

  
• 

  Hemphill Services, Inc

  PO Box 1234 Trussville, AL 35173-6101

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Hemphill come out to do a cleaning on my air conditioner on May 7, 2025. Prior to this I had no issues with my air conditioner, wanted it cleaned before the summer heat.The technician conducted a cleaning, refilled the freon as he said it was down 2 pounds. Within a week my air conditioner started freezing up.Hemphill came back out.The technician went directly to the inside unit where he advised me that I had two coil leaks then quoted me $3,500-$4,000 on a brand new inside unit.I got a 2nd opinion, technician from Tri-Counties spent OVER an hour working on my air conditioner, where he found no leaks, the inside coils DIRTY (mentioned that the filth would not have occurred this quickly as they were just cleaned) and that my unit was TWO POUNDS OVER in freon.I have contacted Hemphill for a month trying to get some answers.I have communicated with Vice-President **** and ******. First time Hemphill was contacted on the issue was on May 19,2025.Second time morning of June 9, 2025, VP, ****, told me to send him an email of the Tri-Counties findings for an investigation into this issue.He did not fail to let me know that they were short staffed due to employees on vacation and that he was having to do multiple jobs, he was not concerned with my issue as he had other customers without air.VP **** advised me that he would contact me back on Friday (June 13, 2025) or the latest Monday (June 16, 2025).I never received a phone either days.I contacted Hemphill AGAIN the morning of Wednesday, June 18, 2025.I talked to ****** & was advised VP **** was out of the office but that he would contact me back THAT DAY or in the ********** phone call was ever received. Hemphills actions are speaking for themselves at this point, Nobody likes admitting a mistake was made but this is just simply doing bad business. My issue was never about the money but on the principle that the company had technicians not providing trust worthy quality work and over-charging it's customers.

  

  Business Response

  Date: 06/25/2025

  Customer has been contacted and we are scheduled make a return visit.  While we absolutely admit that internally we did not communicate to the standard we are known for, we are not in the business of providing unnecessary services to our customers, it is a core principle that we operate by.  We have a long track record of honest and reliable services that we stand behind.  Our technician's report shows that they used an electronic leak detection machine to determine that there was a leak on the indoor coil.  We would not have cleaned nor recommended spending the money to clean an indoor coil in the event that the leak detector indicated a leak on the indoor coil.  Our sole goal is to be the solution for each of our consumers in their time of need, we stand behind every job we do and have done many for this particular client through the years with no issue.

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Hemphill services come out on sunday, april 9th 2023 to attempt to unclog my pipes that were back up. He snaked it, which was fine and I agreed to pay the $500. He talked about the drains might need to be jetted , which would have been fine if we agreed on a day to do it. I was told to wait for a call on Monday the 10th of April, which I did not receive. My bank account was charged today April 12 for the $500, then also another $705. I called Hemphill services about the charges and was informed about the guy coming out Monday while I was not home and did not approve of coming out to do work. All the owner said was I'm sorry, but the guy who came out supposedly jetted the pipes and didn't even leave a not or contact me about the jetting being done. Now my card is charged $705 of work I didn't agree apon nor signed for. I want to know why work was done on my house without my consent and my card being charged for work I did not agree to be done. I would like a billing adjustment as a minimum, since I did not authorize $705 worth of work to be done to my house.

  

  Business Response

  Date: 04/28/2023

  We have refunded the $705 to you and understand why you were upset about it. We apologize for the miscommunication. However, when our tech was there on Sunday, he received your approval to come back on Monday and jet the line. We failed to communicate with you on Monday morning and let you know that he would be coming back and what time he would be there. Again, we apologize for the confusion. 

  Customer Answer

  Date: 04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************