Complaints
This profile includes complaints for MedHelp PC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This was my worst experience at a doc in the box ive ever had. The doctor came in and looked in my throat and listened to my chest for maybe 30 seconds then was exiting the room as i was trying to tell him my symptoms. They gave me multiple quick covid and strep tests which came back negative but ended up being charged for each individual test, without my knowledge. The doctor was then so certain it was viral he wanted me to get a more thorough test, which came back negative, and was 500 dollars (****** after insurance) without insurance. I was never told the price or asked if it was something i was interested in, i was simply told i was getting another viral test completed. On top of this, i requested antibiotics for what i believed was an infection, the nurse informed me that the doctor would not give me antibiotics because he was so sure its viral, it wasnt.
Business Response
Date: 06/24/2025
We will be happy to adjust Mr. Hodnett's account for the requested $224.91.Customer Answer
Date: 06/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23443764, and find that this resolution is satisfactory to me.
Sincerely,
Cody HodnettInitial Complaint
Date:12/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dr ****** at MedHelp ordered a slew of laboratory tests. My insurance didn't accept his diagnosis code, so numerous labs were left not covered. I've tried to contact THREE different employees, one being the director. I'm getting ignored completely & NO ONE is resolving the problem. I simply want to speak with someone that will address this issue. I don't want to be ignored & get stuck paying almost $1000! If not, I want to be refunded the mass amount of money that I spent to see Dr ****** to pay off this bill. All my requests have been via text or portal message, with the exception of voicemails I have left with the director, **** ******, for which I have gotten zero response. I have copies of my correspondence if needed.Business Response
Date: 12/05/2024
********** was given updated diagnosis codes on 11/18/24. It can take 30 to 45 business days for the insurance company to send out a new explanation of benefits.Customer Answer
Date: 12/05/2024
Complaint: 22643138
I am rejecting this response because: I spoke to Quest after receiving MedHelps reply. Quest stated that they received new dx codes, today, but not any earlier. I'm rejecting their inaccurate and not in good faith reply. I will accept it once the bill is appropriately reprocessed.
Sincerely,
******** ***Business Response
Date: 12/06/2024
That is the response youre getting from MedHelp. Contact **************** or your insurance company. You will no longer be seen by MedHelp because of your behavior.Customer Answer
Date: 12/06/2024
Complaint: 22643138
I am rejecting this response because: nothing has yet been resolved. I already spoke with my insurance & quest MANY times. You guys flat out lied & avoided me. How is my behavior a problem- because I submitted a BBB complaint? That seems retaliatory but par for the course for dealing with your clinic! I wouldn't be sending another cent to your business but that is my decision & not yours.
Sincerely,
******** ***
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