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Business Profile

Veterinarian

Vulcan Park Animal Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Found my pets and did not contact me and then adopted them out to someone else. Got a call from the microchip company two months later. Called this business and was told they had tried to contact me but I show no record of that via email or telephone record. Business refuses to contact the adoptive contact to return my dogs to me.

    Business Response

    Date: 12/21/2022

    As the animal holding facility for the City of Homewood animal control, we are required by contract to hold any animals for a period of ****************************************************************************** this instance, the pet was held for nearly 2 months with the knowledge that it had previously been owned based on the presence of a microchip. During this time our staff as well as the microchip company made numerous attempts to contact the owner registered in the chip database. Also, during this time no contact was made from the owner looking for a missing pet. Due to the lack of communication, in accordance with our contract, after a period of almost 60 days, the pet was placed up for adoption and has been given to a wonderful family. 

Vulcan Park Animal Care is NOT a BBB Accredited Business.

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