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Business Profile

Window and Door Installation

Pella Windows and Doors of Birmingham

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June I had a leak in a Life time Guaranteed Pella window. This leak ruined drywall, crown molding, base boards and wood floors. A Pella technician came out and said the window was installed wrong by Pella and that they would come back out and fix the issue. I have called twenty to thirty times, put in countless help tickets called the manager ***************** and Corporate. All this and not one return phone call. I am convinced that Pella is trying to escape their obligation of repair. Every time I call all they do is say someone will call back and they never do. No one is held accountable at this company. These are the reference numbers [Incident: 220622-004181] [Incident: 220711-003579] 220825-003452

    Business Response

    Date: 10/05/2022

    ************** has been contacted. The actual windows manufactured by Pella do have a lifetime warranty on them but they are not the cause of the issue. The installation was not performed by Pella and is not covered by that lifetime warranty. The installation my be part of the issue but both my tech and I believe the leak is predominately from the roof above the window. The installation was preformed by another company that is no longer in business. We sent ************** a proposal to remove the existing windows and reinstall them. This would also allow us to investigate our theory that the leak is above the window. 

     

    Thanks,

    ****

    Customer Answer

    Date: 10/06/2022

     
    Complaint: 18051212

    I am rejecting this response because: I have paper work showing the company in question was contracted by Pella for installation. Further more, per my original conversation with the technician who openly told me Pella was responsible, referred to in the response. I have had two roofing companies come out and inspect the area **** claims is the issue. Both companies concluded this area was not the issue and doesn't leak. **** would know this if he actually returned a call within the last 4 months. I will not pay for him to inspect something that has already been inspect. Pella is responsible for damages caused by the company they contracted. I will not be paying them a dime. 

    Sincerely,

    ***********************

Pella Windows and Doors of Birmingham is NOT a BBB Accredited Business.

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