We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Furniture Stores

Boaz Discount Furniture, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a recliner from Boaz Discount Furniture on 01/03/2023. The seat and arm rests have already began sinking in and appear to not have enough stuffing to support normal every day use. The business inspected the furniture and said they could add more stuffing to the furniture. We were told if we refuse them to add more stuffing the warranty would be voided. The furniture is new and should not need more stuffing within a few weeks of purchase. We have pictures and good documentation of the events that followed purchasing the recliner.

    Business Response

    Date: 03/08/2023

    Good Afternoon,

    My name is ******** and I am the manager at Boaz Discount Furniture.  When ************* called and complained about the chair, I went out and inspected it myself.  It is made exactly like all the other recliners of that same style.  The manufacturer of the recliner offered to have more stuffing and filling added to the chair to make her happy.  She did not want this and wanted a refund on the chair.  The manufacturer does not offer this and they are the ones that said her warranty would be voided if she refused.  It was not Boaz Discount Furniture's decision on what to do.  We have to submit any complaints we receive to manufacturer's and they tell us what they will do.  We can only follow direction given to us by them.  Again this was not our decision, only following direction.  I would like to say again there was nothing wrong with the chair and customer also signed where she understood that there would be no refund or exchanges 

    Thank you for your time

Boaz Discount Furniture, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.