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Business Profile

Credit Union

AOD Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AOD Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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AOD Federal Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********* ******-***** ************************************************************************ ************************** ************ June 8, 2025 Dear Better Business Bureau,I am writing to formally file a complaint against AOD Federal Credit Union regarding the unauthorized closure of my accounts and the subsequent loss of my funds. I had maintained both a savings and checking account with ********************** for several years, but due to no activity over the past few years, I was informed that my accounts had been closed, and all my deposited money had been transferred to the credit union.On May 2025, I attempted to deposit money into my accounts, only to be informed by the staff that my accounts were closed and that I had lost all my funds due to inactivity. This is absolutely unacceptable, as I was never given any prior notice regarding the closure of my accounts, nor was I informed of AOD Federal Credit Union's policies on account inactivity.I have reached out to AOD Federal Credit Union multiple times to seek clarification and resolution on this matter. I have spoken with representatives who assured me that a manager would return my call, but to date, no one has contacted me. This lack of communication and accountability further emphasizes the unfair treatment I have received as a consumer.I would like to inquire whether the Federal ***************************** (****) protects my funds from situations like this. It is deeply concerning that a financial institution can take such drastic actions without proper communication or notification, ultimately jeopardizing their customers' financial security.I humbly request that the Better Business Bureau investigate this matter to ensure that AOD Federal Credit Union adheres to ethical banking practices and treats its customers fairly. I hope for a prompt resolution to regain access to my lost funds and to be informed of the rights I have as a consumer in this unfortunate situation.Thank you for your attention.

    • Initial Complaint

      Date:08/24/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt . I do not have a contract AOD federal Credit union, they did not provide me with the original contract as I requested.

    AOD Federal Credit Union is NOT a BBB Accredited Business.

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