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Business Profile

Construction

ReDone LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5th 2025, I had reached out to ******* ****** who represents ReDone LLC remodeling and property management about installing a motorized screen for a 3 section patio. On March 18th: they came by, took measurements, agreed to take on the job and was given $3963.96 towards the parts and installation. April 15: the screens/blinds finally came In and they came and installed all 3 sections. They were here from the 15th-18th but could not get 2 of them To work. April 18th: owner falls through the ceiling. After a week in a half, we were told we needed to find someone to repair the ceiling and take it out of the final cost. May 5th: they stopped by and took one of the blinds down to try and work on the motor that didnt work. June2: after many of text asking for updates? Tracking for new motors? Refund? Or any additional information? We have received nothing. We were told for over 3 weeks they were going to refund the money and take the units down. So going on 4 months, we still do not have working blinds since day 1. We have prepaid $3963.96 plus $525 to have ceiling repaired. Nobody comes By to work on it, units do not work, no communication from them unless I ask for updates. We also found out units were ordered from *****. From the tracking, it looks like its from ******.

ReDone LLC is NOT a BBB Accredited Business.

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