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Business Profile

Motorcycle Dealers

S & T Cycles

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motorcycle Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my motorcycle to this dealership in December of 2022 to trade in on a motorcycle. I was told they don't take trade ins but would be willing to take it in on consignment. I look at a few bikes and talked with the owner *****. He told me they would look at the bike and make sure everything was good on it then list it for sale. I then played the waiting game. I called a couple times in the month of December and was told they were really busy and they hadn't had time to look at the bike or list it for sale. In January I called back and was told there was a problem with my motorcycle. I can't recall exactly what was said but something to the affect that they would have to tear into the motor and look further. This was concerning but I had no reason or belief at the time that I was being lied to because the business was highly recommended by a few of my friends. After making several calls in January and February the bike got worse, and now was going to need a complete motor rebuild. I was told by ***** that the bike had been ridden until he got so hot that it blew a head gasket and has destroyed the motor internals and that it would need a complete motor rebuild as well as other more expensive motor parts. Each time I called there was more issues with the bike until it built to this total rebuild. They went to the extent of showing me the damage and I can tell you that there was severe damage to the motor. There is no way that I would not have noticed this damage before I took it to the dealership. This would be obvious to any mechanic or rider. I can't prove it but I believe someone accidently or intentionally damaged my motorcycle while it was under their care. I have since paid for a water pump, a head gasket and for the repairs of those items. Which was over 600 dollars. There is more to this when I was told that the bike was ready but turned out it wasn't. I did not have them do the complete motor rebuild that they wanted to perform.

S & T Cycles is NOT a BBB Accredited Business.

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