We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Convenience Store

Country Mall Convenience & Hardware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 23rd I went in to buy milk, after noticing the high amount i tried to tell the guy but he had already pressed the button and made the sell. He tried giving it back to me on a credit return. Which an hour later I saw it return in my bank account. Looked back at my account a few days later and noticed it got took out again by the same business. It is now December 6th and all I get from the owner is that he's waiting on the lady to call him back everyday with his creditors in the Philippians. I have a receipt of the refund but on the refund, it says a cash refund was giving. Obviously I was not given the much cash from a gas station.

    Business Response

    Date: 12/13/2023

    ************:
     My name is ***********************, I am the owner of the Country Mall Convenience and Hardware in ********** **. This letter is a response to the referenced complaint by **********************************
    ********************* came into my store on Thanksgiving morning and attempted to purchase several grocery items that totaled around $20. When my cashier entered the amount of each item into the cash register, he 
    accidently entered an amount for one item at $2894.99. This was an obvious mistake. My cashier did not notice the error, nor did ********************* look at the amount of this purchase, until *********************
    fipped open his phone, exposing his debit card to the card reader and the transaction was completed. They both panicked! They just processed an incorrect debit card transaction for some  $3132.23! My cashier made an entry 
    error and ********************** completed the error by paying for it.
      My cashier processed a cash credit transaction but did not have the money to refund. Next, my cashier processed a debit card credit transaction in an attempt to return ********************** money to his bank account. 
    Due to the amount of money involved, I immediately began a process to track this debit card credit to determine if the credit was entered into the credit card system properly and if so when would the money be returned to 
    ********************** account. We are a ******* retailer. All our credit/debit card transactions are processed through *******. I was in contact with my ******* wholesaler and he was 
    communicating with ******* directly. The processing center is overseas and communication is only by email. We were checking daily for an answer from *******. During this time I was in full contact with *********************,
    explaning to him what was going on. I assured him as soon as I received a confirmation on the status of the credit, either I would give him a cash refund or the money would be directly returned to his account. 
    I offered to loan him money to get him by until we got an answer and pay the late fee on his mortgage upon confirmation. 
    On December 6, 2023 I got a written confirmation that the debit card credit transaction did not process. I immediately called ********************* and communicated this to him. On December 7, 2023, On about 4:00 PM
    I presented ********************* a cash refund of $ 3112.11. 
    I have been open and honest about the facts in this issue. I have expressed my regrets to ********************* and look forward to serving him as a customer in the future.





Country Mall Convenience & Hardware is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.