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Business Profile

Antique Dealers

Southern Accents Architectural Antiques, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Antique Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased an antique door on February 7th 2025 and paid for ****** ****** to sand the door down to where it could be stained, hang the door in a frame, and install glass. Total cost paid was $1144.48. When we received the door on March 27th 2025, the door was hung the wrong way, it was not sanded down, and the glass that was installed was cracked down the inside of the pane. I spoke with ****** that day and he agreed to refund us for the door. We have attempted to call ******, the store, reach out on social media and text for over a month to resolve the refund. I have text exchanges with ****** where he agreed with the refund and would take care of it yet only $555.90 has been credited back and are still owed $588.58 for the broken glass. ****** keeps saying the additional refund will be taken care of but never follows through with making the reimbursement.

    Customer Answer

    Date: 05/03/2025

    The business has resolved the issue and provided the refund.  You can close out this complaint.  Thank you for your assistance with this matter.

Southern Accents Architectural Antiques, Inc. is NOT a BBB Accredited Business.

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