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Business Profile

Car Wash

Take 5

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for a Take 5 membership and had never had any issues until November 2024. While we were in the middle of the car wash, the car in front of us came off of the roller and slammed into my vehicle. My husband and the other driver got out and filed a report and reviewed video footage from the incident. The employee that reviewed the video and took our report said that someone would contact us about the incident. We never received a call and we have both called and left multiple messages and our calls are never returned.

  • Initial Complaint

    Date:01/23/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *******, AL location..Went to get a car wash. Paid $30 for nothing. Car was still soaking wet after coming through the dryers and I still had dirt and grime all over the front of the car and on the rims. Spent ***** minutes drying my car by hand in 20 degree weather. I had to also hand clean all the tires. That was unacceptable. I cant get anyone to answer the phone. Ive even messaged them several times through ******** to no avail.

  • Initial Complaint

    Date:06/21/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began the cancellation of my subscription in March 2023. Then I was charged again in April where I then tried to cancel my membership and then once again, I was charged again in may ive called the business got a machine and told the press one to receive a call back. This was three days ago I have yet to receive a call back or a response to the email I sent this business is being predatory and avoiding cancellation services. They can continue to take money from people that cant afford it anymore. I want my money back for the last three months or I will go to legal route, it should never be this hard to cancel a subscription for anybody and I will make it my personal mission to help this business fail in the *************** and all I wanted was my money back for one month, just to cut ties with them and they refuse to do so. I am taking their silence as an admission of guilt knowing that theyre taking money even though they were told not to and to cancel my next step is going to the city, or wherever else I need to go I know this is going to. I do believe the Jasper ********* I am not affiliated with that location, but it is a chain company and Im pretty sure they will find a way to get a hold of the people responsible.

    Business Response

    Date: 06/21/2023

    This did not happen at our location. This happened at the location in *******. 

    Customer Answer

    Date: 06/22/2023

    The business has responded told me I would get a refund I have yet to receive it but they have not billed me a fourth time, so Im OK with it. Kind a wish I had a refund though

Take 5 is NOT a BBB Accredited Business.

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