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Business Profile

CPA

Thompson & McCarty, PC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Mr ****************** $273 on March 21 to compute and file my income tax returns with the *** and ****************. He did not file my tax returns untill after I submittrd a complaint to this BBB and filed a police report. Thus he filed my tax returns, but they were several months late. I received notice from the *** that I owed an interest and late payment penalty of $752. I paid $752 to the *** on 8/29/2023. I request that Mr.****************** reimburse me for the $752 I was required to pay because he was late fiing my *** tax return.

    Business Response

    Date: 09/06/2023

    I am contacting ******************* to reimburse him.

    Customer Answer

    Date: 09/08/2023

     
    Complaint: 20555375

    I am rejecting this response because:  I don't want the complaint closed until I receive reimbursement.  Upon receipt I wil close the complaint.  

    Sincerely,

    *****************************

    Customer Answer

    Date: 09/15/2023

    ************** Thompson said he would contact me about reimbursing me for the penality and interest the *** charged me, which I payed. As of september 15, he has not contacted me.

    ****** and *******************************

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21, 2023 my wife and I met with ***** Thompson in his office. We provided our income tax records and ***** completed our state and federal returns. We paid ***** $273 by check which he deposited. We expected to get our tax records back in a few weeks along with copies of the filed tax returns. We owed the *** money to be withdrawn from our checking account on April 15. We have not received our tax records back or copies of our filed tax returns as on July 12. I learned from the *** that no federal tax return has been received from me. This is the first time in 60 years I did not file a tax return on time. I REQUEST that ***** either file my tax returns late OR return $273 and my income tax records to me.

    Business Response

    Date: 07/22/2023

    ****** I will file that return no later than 07/23/2023.  I will also give you a call when I complete the task.

    Thanks,

    ***** Thompson

    Customer Answer

    Date: 07/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me assuming my income tax return is receiver by the *** and ****************.  I will need confirmation.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filed taxes supposedly on part day of filing period. electronically. I had a huge bill both for federal and state. He gave me the paperwork to sends payments to IRS. I went to mail checks and was told I could pick up paper copies of taxes in about a week, at that time I was going to pay bill of $460 for tax prep. I have called and gone by there for months. This guy doesnt return calls or take them. I spoke with him about 2 weeks ago finally and wanted my # to call me back, never did. Im not sure if this guy maybe scamming people?

    Business Response

    Date: 08/08/2023

    I have returned all documents to the client as requested.

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted ***** to file my taxes two months prior to tax day, after using his services for years. I left numerous messages for him through his receptionists, but wasnt able to get in touch with him for quite a while. About a week before tax day I was finally able to speak with him directly. He said that he was working on my taxes, as I had sent him my documentation through our previous portal, but that he was very busy. Since I had been attempting to get this done for almost two months I wasnt very happy but decided to give him the benefit of the doubt and move on. I answered any question I was asked and helped as much as I could to get them done on time after this. I got in touch day of tax day to see what the status of my return was and was told that I was a couple down the list and that he would get back with me. I received a call at almost midnight that night that I missed as I was sleeping for work early the next morning. Since then I have called multiple times at varying times and days of the week, emailed him, and even had my mother visit the office as I live out of state. I havent heard a single thing about my return or if it was ever even filed.

    Business Response

    Date: 08/08/2023

    I have filed her return and no penalties were charged.

  • Initial Complaint

    Date:06/14/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I left our tax documents with Mr. ****************** in April. As of today (June 13, 2023), he has not filed/submitted our tax return for the 2022 year. We have been unable to get him on the phone for two months. His voicemail box is full, and we are unable to leave him a message. Every time we go to the office, there is no one there. I have even made attempts to contact him via ******** messenger through his personal page, but have received no response. I have contacted local law enforcement to attempt to get assistance. All we want at this point is to get our documents/materials so that we can find an accountant who will file our taxes for us. I have already been in contact with the *** and plan to seek further assistance from them.

    Business Response

    Date: 08/08/2023

    I contacted the taxpayer and got their returns filed.  I missed the attempted communication when it was originally filed.

  • Initial Complaint

    Date:06/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** completed my tax forms during an appointment i had with him on April 5. Neither federal or state authorities have received the forms. I've called ***** and sent him numerous emails with no response. My check to him for this service was cashed 2 weeks ago. I just need the forms sent or give the forms to me and i'll get those to the ****

    Customer Answer

    Date: 08/08/2023

    My taxes have been sent in and completed

  • Initial Complaint

    Date:06/02/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello I filed my taxes with **************************************** P.C., CPA on April 14th 2023. ***** asked me to pay him for filing my taxes through CashApp account name: ********** On May 31st I contacted the *** to get a status on my refund and they informed me that they have not received it. I have been calling and emailing ***** but he doesnt answer. I have asked for a refund through CashApp but he hasnt responded to that either.

    Business Response

    Date: 08/08/2023

    I contacted the client and refunded her fees.

    Business Response

    Date: 08/09/2023

    I contacted the client and refunded her fees.

    Customer Answer

    Date: 08/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:05/18/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this business to file my taxes and they have not and refuse to respond to calls and emails All He has to do is submit my returns that he has in his possession or at least return them so I can mail them in I am mod concerned because I owe the *** money

    Business Response

    Date: 05/19/2023

    I had a period of sickness and a vacation immediately after tax season.  I have been in touch with the client and we are correcting the issue.

  • Initial Complaint

    Date:05/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have filled my taxes with ***** for the last two year last year I had no problem this year I cant get in touch with him I have email him called his office ever day and stop by he is not there . It would be nice if I could get my tax return papers !!

    Business Response

    Date: 05/19/2023

    I have been in contact with this client and we are currently trying to remedy her situation.  The problem we are having is on the side of the *** and I am doing all I can to correct it.  I was sick for a few days and then went on a vacation after tax season ended.  That *** be the reason she was unable to get me.

  • Initial Complaint

    Date:05/04/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took mine and my husbands w-2s up there to get our taxes done and i am unable to get in touch with this business. I have not received my refunds and its been since 3-9-23. I would like my information back and my payment for our taxes to be down. Sincerely, ***************************

    Business Response

    Date: 05/15/2023

    I had illness as did my employee and then I was gone on vacation.  I have contacted ******* via email and will follow up by phone.

Thompson & McCarty, PC is NOT a BBB Accredited Business.

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