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Business Profile

Credit Union

Listerhill Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 17 year old son savings account got hacked. We called them went though all the steps they asked for. They put the money back in the account. We thought it was took care of. And then on April 2nd they took out $333.00 and some change. Saying it was an adjustment now his account in negative. We have gone back and forth with and they are saying the fraud people say he made that purchase and we know for a fact we never made the purchase at all. So now my childs credit it taking a hit because their fraud department apparently does not know how to tell when their is fraud activity. And I understand that $333.00 is not a lot of money but when your 17 working part time , going to school and trying to save for an expensive item you should be able to trust you bank/credit union

    Business Response

    Date: 04/28/2025

    We reviewed the actions taken by ************* Representatives in response to Ms. ****** complaint.Our records indicate that provisional credit was provided for the disputed transaction, and it has not been reversed. We appreciate the opportunity to investigate the concern, and we are confident that the actions we have taken in response will be found satisfactory. If further clarification is needed, we encourage the account holder or the joint account holder to reach out to us directly.

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