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Business Profile

Handyman

Helping Build America, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2021 I fell thru my old deck. Posted about It on ******** and he called to come to help me. ****** came that night to remove the old one and start the replacement. Asked me if I needed handrails on the stairs and I said with my health issues I did. He said he would return soon to add them. He left that night and never came back. I have messaged him many times in a variety of ways, no response. On Feb 15th, ******************************************** the deck that is not connected to the side I messaged him to let him know, and again no reply. Since then I have sent many calls, texts, emails, and not 1 reply to any of them. So now I have a deck with stairs but no handrails to hold as I walk up and the center moves down as I walk across it because the board is not attached and he does not respond to calls, emails, messages, or posts. At some point, it is again feeling like I will fall thru this deck. I am disabled and a former military so this hurts me. I use to really like him like a brother and I have tried to support him and his efforts with vets but with this kind of treatment and ignoring me and the issues in this matter I have to say nope, avoid him, ************************* (His non-profit group) and his new construction company called HELPING BUILD AMERICA LLC. FYI: I have 2 laptops that belong to ************************* that still need him to fix access to software for installation on them that have been here for over a year. At this point, I think it is reasonable to just sell them to someone who can use them. He has never responded to my call about them needing to be picked up either.

Helping Build America, LLC is NOT a BBB Accredited Business.

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