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Business Profile

Monuments

Cullman Marble & Granite LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/22/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business is under new ownership by a previous employee. Our family purchased a very expensive granite head stone that has cracked in various places 9 years in. Guarantee in contract it to be of lasting quality and superior workmanship. Very poor response and follow up. Owner just ignores the problem hoping for it to go away. No resolution or communication. Says how can you expect it has a life time guarantee ? Contract makes NO mention of time. Seems that they guarantee that once you have paid for it its yours.

    Business Response

    Date: 07/07/2023

    7-7-2023  *****************************, owner of company called to provide his position. He says he cannot guarantee a stone cracking 9 years after the purchase / setting date.  He does offer lifetime warranty of his personal work such as, lettering, setting the stone.  No offer to assist. 

    via phone call with ************/BBB

    Customer Answer

    Date: 07/07/2023

     
    Complaint: 20196317

    I am rejecting this response because:

     

    If you read the guarantee by you it has NO time frame listed  , no mention of exactly what you are or are not guaranteeing. It states as you can see in the pictures that you guarantee the memorials to be of lasting quality and  superior workmanship. Where in that guarantee does it say not after a certain amount of time or just the engraving? There are other like memorials of the same exact material without cracking ..  You should stand behind what was guaranteed. If you feel that you intended different then amend your future guarantees and be specific. The meaning of the statements in the contract are very vague and leaves it up to whatever interpretation you decide on that day. In our conversation you tried to put on the como y you bought from and that since you dont buy many memorials from them anymore you doubted they would do anything. We didnt buy it from them. Bought from you be honest and stand behind what is stated in contract. Or refund price paid for memorial and we can purchase another elsewhere. 



    Sincerely,

    ***********************

    Customer Answer

    Date: 07/07/2023

    We would accept mediation via binding arbitration. Let the facts speak for themselves. 

Cullman Marble & Granite LLC is NOT a BBB Accredited Business.

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